Electric Miles 4+

As a busy professional with a packed schedule, I was initially skeptical about relying on an app for managing my EV charging needs. However, Electric Miles has truly impressed me with its comprehensive features and user-centric design. What sets this app apart is its ability to integrate seamlessly with various EV chargers, allowing for easy customization of charging schedules based on my unique needs.

I appreciate how the app provides real-time updates and notifications, ensuring that I'm always aware of my charging status. The cost-saving benefits are significant, with smart charging schedules that take advantage of off-peak hours. This has resulted in noticeable savings on my energy bills.

Moreover, the app's environmental impact feature is a thoughtful addition. It tracks my energy consumption and provides insights into how I'm contributing to a greener planet. This aligns perfectly with my commitment to sustainability.

Thank you so much for your detailed and thoughtful review! We’re thrilled to hear how Electric Miles has made a difference in your busy schedule and aligns with your sustainability goals. It’s wonderful to know that our seamless integrations, smart charging features, and environmental insights are adding real value to your EV journey. Your feedback inspires us to continue innovating and enhancing the app for professionals like you. If there’s anything else we can do to improve your experience, please don’t hesitate to share. Thank you for choosing Electric Miles and for driving towards a greener future with us!

I tried to connect my charger and had to download another app and follow a complex process. Ultimately the app couldn’t connect to my charger,
and left my charger unusable. Support were not helpful and I figured the problem myself. I was told this was related to a failed merger with the charger company.
In the end I had to use the installer app, change the settings to plug and go then connect the charger to WiFi. I have no smart function at all.

Thank you for sharing your experience, and we’re sorry to hear about the challenges you faced. We sincerely apologise for the inconvenience caused by the connection process and the issues with support. Your feedback highlights areas where we can improve, and we’ll ensure this is shared with our team to enhance both the app functionality and customer support. While we’re glad you were able to resolve the issue on your own, we regret that the app isn’t delivering the smart features you expected. If there’s anything further we can do to assist or improve your experience, please don’t hesitate to reach out. Thank you for your patience and understanding.

Awful

The app that came with my charger was clunky but it did what I needed it to do turning the charger on during my off peak period. Having, I thought, just updated my projectEV app I’ve now ended up wasting hours trying to get an entirely new system to work. This doesn’t connect to the charger half the time frequently giving a connection error. I’m trying to set the app to use my off peak hours but it insists I turn off the "restricted hours", but the page to do that says they are already off and there is no way to check whether the "Smart Charging" is set to do what I want it to. The home page says that no there is "no charging window this period", while the setting pages gives me a car ready time of 6pm and the ability to disable smart charging but no information on what is actually set. Certainly last night it did not charge the car, so I had to start it manually this morning before going out! Will it charge tonight or will I be late for work while I wait for the car to charge enough!
And to cap it all using this app seems to have disabled the projectEV app that, while clunky, worked to charge my car offpeak. So I cannot go back to the old system that worked without reseting everything.

The support link just goes to the website which just seems to be a brochure for the app with an email link at the end of several pages of scrolling.

Hey OMaccheek, we apologise for any inconvenience this may have caused. We were unsuccessful in locating your account. Could you please email support@electricmiles.co.uk with your charger serial number so that we can help you smart charge your electric vehicle?