Andersen EV 4+

I get a message about an update almost at least once a week. I can’t use the app without accepting the update as the message blocks out the ‘Save’ button when editing a schedule. There are no notes saying what’s in the update. How bad must there software be to warrant such frequent updates? Also the fonts and text alignment aren’t consistent which makes it look aesthetically amateurish.

Thank you for your review. We are making a few updates to the app as we regularly review and add additional features and improvements - both from our own development and due to customer feedback. This will reduce- the app is fairly new and we are keen to provide as many requested features as we can. Some of the updates are specific to a small set of customers so you may not see a change (for example - those on a particular integrated EV electricity tariff). Apologies if this is causing a nuisance. If it is a major feature update, relevant to most customers, there will be a note advising of this, both with the update and in the SETTINGS page under UPDATES. With regard to the fonts and text, we try and ensure that our displays are at the optimum settings for most customers - as there are many different devices, it can be a challenge. Please send in screenshots of the pages you are having issues with and we will review to see if improvements can be made. 01234 916125 helpdesk@andersen-ev.com Thanks for taking the time to leave a review - we strive to respond and reflect on all feedback.

Used the previous app fine and migrated to this new one when it was released. Looks good, intuitive (mainly) but I am frustrated by the slow response time to communicate with the charger. Can take about 1 minute to change settings, update times, etc. I cannot easily fathom why - when I have high speed WiFi connectivity locally (same network for phone and charger) and 900 Mb/s fibre optic internet connection - there is much delay at all. Should be virtually instantaneous update.
Also we have noticed many times when either saved charge time does not save, but remains at time period before the changes were applied or the car fails to charge when it was clearly set up to do so overnight.
One thing I’m that is not intuitive is that having “locked” the charger after a charge now period, then even if you go and set up and save an overnight charge period, the charger does not listen to that command. For some reason it seems like you need to also unlock the charger.

So overall a good app- lets us use cheap rate to charge our EVs, but could definitely be better!

Hi Andy, Thanks for your review and feedback. This has been passed on to our development team. As we develop in-house, we are well placed to take on board all feedback. The lock feature is to deny any unauthorised access - if it was locked but then charged during a scheduled time, this would allow others to charge their vehicle, negating the lock feature's purpose. The responsiveness and the non-charging from a schedule need investigating. Please contact us on 01234916125

I have had my Anderson charger for a good 6 months and have only had one minor issue - turns out my WiFi wasn’t strong enough to talk to the charger! Since I got myself a WiFi extender, I’ve had no problems at all. App works efficiently. Much better than the old Konnect+. I am able to check my charging costs, link my electricity tariff and schedule my charging. Well done Anderson 🤝

Thanks for your review - we're glad you're loving your app and your charge point. 🙂