Willow‪®‬ 4+

I love the pump and the app but there are a few things that i don’t like.
1. Sometimes the app record’s pumping sessions that never happened. Makes me crazy because i have to think really hard if i forgot to write down how much i pumped but i know there have been recorded times where i wasn’t home and didn’t have my pumps or was asleep and there it is in my chart.
2. I don’t love that you cannot change the set time of 25 mins per session. I do get more when i do 35 so i have to restart the pump once it hots 25 mins

Thank you for providing this valuable feedback - we greatly appreciate you taking the time to share your thoughts and app experiences. If you continue to experience any issues, or would like to discuss further, please contact our Customer Care App team at ecr@onewillow.com and provide a description of the issues you are experiencing, your contact information, as well as a good time for us to reach out. Someone will then be in touch to follow up with you directly.

By all means, this app could have so many more improvements, but I haven’t experienced any issues while pumping. Some pet peeves if anything. First night after charging, the pumps would not pair at home, but they were fresh out of the box and under a microwave, next to toaster and kitchenaid. Brought them into work and instantly synced. Gave me not issues pumping at work or at home. Instantly update when I change setting via the app or the pumps themselves.
A few sessions, app has forgotten how long this current pumping session duration has been but shuts off at 25 minutes.
I wish it did log the sessions and times overall vs the last duration and time. I would like to be able to read an article while controls are accessible in the app. A widget and watch controls would be amazing, but not a deal breaker. I saw the app rating before buying pumps, but felt the pumps were greater for my life and app can always update.
Overall, my favorite pump for work and daily life. Hands down would recommend and hope to see app improvements!

Thank you for providing this valuable feedback - we greatly appreciate you taking the time to share your thoughts experiences. We've made fixes and improvements in this latest update on some of the issues you mentioned, and passed along your feedback to our team.
Some exciting news, in this new update we also now have tracking for your pump sessions and logging your ounces. Update your app to check it out, and if you need help, you can always contact our app team at ecr@onewillow.com.

App has issues staying connected, I’ve gone through ALL TROUBLESHOOTING STEPS and still doesn’t work properly. It would be nice if you could see total stats for time pumped and amount instead of manually going through each day. An option to start both pumps at the same time with one button would be amazing. A timer that would stop the pumps after the time has been reached, yes they stop after 25 minutes but it would be nice to pick a time in certain circumstances.

Thank you for providing this valuable feedback - we greatly appreciate you taking the time to share your thoughts and app experiences. If you continue to experience any issues, or would like to discuss further, please contact our Customer Care App team at ecr@onewillow.com and provide a description of the issues you are experiencing, your contact information, as well as a good time for us to reach out. Someone will then be in touch to follow up with you directly.