Walkies: Customer Pet Journal 4+

What a great app!! I recently hired a new dog walker and she uses the Walkies app to track my pup’s walk, send me a report and even photos of my pet via a text message URL. It keeps me from having to ask her a million questions because everything is right there. The Journal app now allows me to see all of my pup’s report in one place and even get push, text and/or email notifications when the walk has begun and when the new report is available. But what really sold me on the app was their customer service. When I was struggling to connect my account to my dog walker, I had almost immediate IM support throughout the app. Even as I closed the app and restarted to try and resolve the issue, my help conversation remained. I didn’t have to start all over again. You can tell that these developers are truly passionate about the app they have created and me and my pup are much happier because of it. If I ever have to hire a new dog walker, I’ll be looking for someone who uses this app as well.

Thank you so much for the amazing review!

Chelsea is so dependable and did everything she said she would do and beyond. It is a rarity to find someone to trust in your home and with our babies but Chelse has earned our trust. Chelsea will be our dog walker into the future as long as she will have us. 5 star service all the way!

Hi there! You've actually left an app review and not a pet sitter review but I'll make sure Chelsea gets it. 🙂

Users can submit walk requests without filling out required information for the walker such as time and date, leading to near constant mistakes. This is because the UI uses a segmented control for the form, indicating no additional information is necessary (as a segmented control indicates options to a user). When requests are submitted, you can’t view them without knowing to refresh the page. There’s no clear indication as to whether you can have multiple walkers (as if often the case). The features would be awesome if they were usable. Feels like an app built by a developer with little to no design or user input, making it largely unusable.

Thank you so much for your feedback. I think you make a lot of very good points.

After receiving your feedback I have made the appointment booking page just one form, no more segmented control, and it should also show you your requested appointment without having to reload the page.

The app currently only allows you to be connected to one pet sitter / pet siting team as this is by far the majority case but I do want to allow multi pet sitter / team connect in the future but it’s not an easy thing to build.

In the future I also want to add the ability to select a preferred sitter when booking. 🙂

I also made a huge host of other improvements to make the app easier to use and more beautiful.