WaFd Bank 4+

Great app over all but wish I had the ability to freeze my card in the app

I use the app to monitor spending and budget. I have multiple accounts and don’t use all of the accounts constantly. It would be nice to have a option to freeze the card to prevent spending in the case of identify theft. I have this option in all the apps of the other institutions I have cards through. Other then that I love the app.

WaFd Mobile App

I like many features of this app and also like WaFd Bank and its services. I do have one serious concern about the mobile app, however. Up until about 8-9 months ago, I was able to view and print copies of me cancelled checks using my iPad or my iPhone. Last summer (2023) this function is no longer available to me. When I click on “view check” , I get an essentially blank screen with a small square box in the middle with an ‘x’ in it—but no check view. Clicking on the little box, or anywhere else in the screen, does nothing. I have reported this issue directly to the bank, but so far, my problem has not been resolved.
I am still able to use my iPad and iPhone to view cancelled checks from my account with a different bank, so I know my iPhone and iPad still have the capability. I am hoping that the Developers can suggest a solution to resolve this issue. For me, the app would receive a five star rating were I able to use this feature again.

Developer Response ,

Hello Noryb123654, Thank you for taking the time to share your experience with us. We're truly sorry to hear about the issues you've encountered with our app. We have recently updated our app. Please feel free to explore the new app features and give feedback.

New Update: Harsh Change

I have always loved banking with Washington federal. They keep my information private they are great at helping me keep track of my money, and the app as a whole is very user-friendly. Now, I love understanding technology and messing around with tools to use to the best of my benefit. That being said, I heavily relied on being able to see how much I had to spend each month using the monthly tracker in app as well as the budgeting tool in app. Sadly, both of those features have disappeared from the app as well as from the website with the recent change. I know that my singly voice is not enough to get these features back, and they were just that- handy features, so my life goes on. But, it was a crushing reality to wake up one day and find the features gone. Most third party sources charge you for the tools that I trusted my bank to provide for me to use safely. Thank you, WaFd, for the time I had with those features!