Banner Bank Mobile Banking App 4+

There’s been a wonderful ease of use in the app for someone like me (which is to say someone with temporal-lobe brain damage post car accident) and the human metrics involved in creating the app are hugely apparent. It’s easy to see balances; relatively easy (relative to me that is… with brain damage) to deposit checks and the support team is very helpful. I live on a tiny island and the local bank (Islander’s Bank) got bought up and gobbled up by Banner Bank. I was worried that I would lose the wonderful humans that ran Islander’s - they all knew me and my mental struggles and were basically financial gurus. I was thrilled - THRILLED - to know they were all now apart of the Banner Bank heading. And everyone I’ve had to speak to through Banner Bank (corporate) has been patient and kind AND very human. I’m glad to know I can feel that my brain and finances are in safe and caring hands.

We are so glad that the app is working well for you! We appreciate you taking the time to rate and review it!

Really disappointed in the bank for making such a app, it is crude to use and it quite often only fails to work properly. Both with face recognition and manually entering your password in can be a problem. Also some times snapshot doesn’t even work. And when it does it takes days to process. Not always, but it’s unreliable. You could never look at your app after 9 PM because your balance will change drastically and most your transactions will disappear. And if they’re pending they could be pending today, tomorrow the next day, the next day, the next day, the next day & when it finally stops pending then it’s dated as that date not the actual date when the transaction in reality occurred. So there is no way to actually use the app as a check register because it will tell you the wrong information about when you actually spent your money. I truly think that because of this glitch, that the bank is actually robbing everyone of there money a little here and a little there. The system used does not make any sense at all & is completely way out of line with the way it’s processes my transactions where I spend money and when I deposit money. I very much dislike this app and would not recommend it to anyone without a lawyer.

Thank you for your feedback on the mobile app. We are working to improve the experience in regards to balance information. Your feedback will be shared with our product and development teams. If you feel that we have mislead or charged a fee that was not applicable, I recommend you reach out to us at 800-272-9933. We'd like the opportunity to make things right.

I’ve banked with Banner Bank since they were a one branch operation in Walla Walla. A savings account with a passbook (remember those) when I was 4 years of age. That was 60 years ago. The bank has grown, expanded to many western states (still waiting for Northern Nevada… hint hint), and has never lost the hometown feel of a friendly smile, and amazing customer service. If I need personal banking services I drive from Reno over the Sierra to Grass Valley California (101 miles from home). There’s every brand of bank in Reno you could imagine [no Banner :( ]… they’re worth the drive. Mobile banking handles 99% of my needs. Banner Bank is wonderful. If you read this review, I have no ties to Banner other than being a loyal customer. You should give them a chance to be your financial partner as well. You’ll be amazed!

Thank you so much for the positive vibes! We're glad the app and Banner Bank are meeting your needs! And we are always looking at opportunities to expand our footprint.