Valley Mobile 4+

I work for the bank and I think there are somethings that could be improve with the app.
First, the app should be able to link to Zelle or another platform for quick transfers.

Second; the app should help the customer schedule a meeting with an universal banker if the customer has a busy schedule. This would help customers by allowing them to pick a day, time and place. It would help the bank because the universal bankers would receive less calls and the system would tell them what the customer is looking for so they will be prepared with answers and documentation.

Another aspect to improve is the branch location. When you are on the map section and you tap on a branch for information, the app shows you the address, hours of operation, and phone number. I believe the app should also show icons for the services offer at each branch. The icons should include: ATM, Drive thru, Coin machine, security box if available, notary services (for bank docs).

I have been using the internet site to manage my Valley Bank checking accounts for about 4 months now. I recently decided about a week ago to start using the app. Nothing but a big problem since that time. I tried logging in to the app with the same exact user name and password that I have been using on the internet for months now.. I have never been able to log in yet on the app. Every day after my first log in attempt, I get a “sorry” message that says “for your security, you will not be able to log in for 6 hours.” I deleted the app today after about 5 days of not being able to log in. Also, I am still waiting for a VB. Credit card that I applied for in early July… almost two months ago.. Almost done with Valley Bank in all aspects.. We’ll see. If all business relationships are about rapport and results, the rapport is great, but the results are severely lagging.. That’s my 4 month experience with Valley Bank.

This bank overall is not the best. I wish I chose another bank but that’s besides the point. There is no option for Zelle which is frustrating and there’s no easy way on the app to send money to others. The whole reason I wanted a bank account was to bot have to use cash sending apps. Also it takes the bank long to update the real balance. For example I can order something but it will take the bank 3 or more days to even take note of the transaction and they constantly show an incorrect balance so if I don’t remember or keep track of what I buy there’s a chance to go be negative in the account . Also when I have tried mobile check deposit it does not work and there’s no reason as to why so I always have to end up going to the bank. It took 2 weeks for a check from the government to process ! Please consider any other bank .