Ultra Mobile 4+

Glad I switched, even better deals in the app

I switched 3 lines from AT&T to ultra about 3 weeks ago. Overall. I can’t see any difference in coverage, data speed or call quality. I do have more data to hotspot which has been great. If you are bringing your number, that was easier to do in store but I did my daughters myself and it was ok but just remember to be sure att has let your number go before you put in the sim.

I would switch at a store but then use the app because there are discounts if you buy multiple months or put in a credit card, makes an already great price better!

I like how easy the app is to track my data use and my international calls. I can probably downgrade from the unlimited plan for two of our lines and save even more- already saving over $300/year with my current setup.

Developer Response ,

Thank you so much for taking the time to leave us five stars, Cinco. We're so glad you're enjoying your Ultra service.

Horrendous customer service, lack of communication

I live outside of the US and come back a few times a year for a few weeks at a time. I purchased a prepaid SIM card with a 1 month plan from ultra mobile over the summer and it was easy to activate in the app. The service wasn’t the greatest, but it got the job done for the time I was here.

Then I returned a few days ago and put the ultra mobile sim back in and went into the app to purchase another 1 month plan. I was told my account was suspended and I could not make changes in the app due a system upgrade. I used the chat bot to talk to one person and the connection was dropped after a few minutes. I chatted with another person today who told me ultramobile SIM cards automatically get deactivated after 60 days of inactivity and cannot be reactivated. I still have the original packaging of the SIM card I purchased over the summer, and nowhere on that does it mention any deactivation after X amount of time. I told them I will get a new SIM card & 1 month plan from AT&T instead, which I did, and am happy with their plan instead.

Developer Response ,

Hi there, we really appreciate the feedback. Sorry to hear we weren't a great fit. Please feel free to give us a call at (800)-683-7392 or chat with us online at https://www.mintmobile.com/chat/?chatbot-open if you need any further assistance so we can help you out.

Intuitive app

Gives me complete control from updating my SIM card to changing my rate plan and how long I want to stay (preferably longer so I can enjoy a lower monthly average cost)… though I didn’t try to change/pay for the full year, then drop to shorter terms to see if funds go in to my wallet, would the developer answer that?

I was thrown off when I went to edit my plan: it only allowed me to add features, whereas if I chose a different plan, I can move to the plan that best fits my needs.

Nonetheless, straightforward functions are easy to navigate: the amount of account access saves time calling in to care.