US Mobile 4+

Great app and company for the most part.

So I’m not sure why people have had an issue with the free trial. I had absolutely no issues with my free trial. I didn’t have to port my number. I picked a new number. The customer online/app chat service needs some improvement. It takes 30-45 minutes to solve any issue. That’s quite un acceptable. But I make sure I have the time when I do use it. 90% of the time they claim network transfers take 10 minutes or less. I’d say for me personally that’s closer to 25% of the time. It has been getting better. But when I need to transfer networks I do it the night before in case they have to do any fixing on their side which can be a few hours. I have been using this company as a secondary for 4 months or maybe bit longer.

Switched from Verizon Post paid account

I’m truly impressed by the data bandwidth speeds I’ve been getting. Yesterday I had 3 tests on Ookla that were over 1000Mb /sec and I have had great signal strength. Compared with the Verizon Wireless plan I previously had, possibly due to a dead spot for Verizon 5G but I was getting maybe 2 bars of signal and my data speeds were terrible considering I was paying $130/ month for my iPhone 15 Pro Max and my Apple Watch (Ultra 2) lines ( the warranty line was very cheap I must admit $5/month + $7 for each device for insurance coverage $14 total/ month just for insurance. Also I paid in full for all my devices so the $130 month was entirely for the service on my iPhone and watch service and insurance coverage. Admittedly I was disappointed to learn that my Apple Watch was not supported by US Mobile network even though it’s just leased lines from T-Mobile, I have been quite impressed by new carrier that is only charging $20 something a month for national unlimited phone and texting and unlimited high speed data up to 100GB a month before your data speed loses priority on the network and throttles your speeds as needed to maintain higher priority user’s speeds. Hopefully this is not a bait and switch and my quality of service will not change after the 30 day trial. Also I was wondering if they accepted lifeline and ACP benefits. That would be awesome.

Frustrating Network and Billing Issues with Useless Support

The US Mobile app has been a frustrating experience due to network slowdowns and billing issues. Despite being on their WARP 5G and 5G GSM networks, I've encountered frequent throttling to unusably slow speeds of around 1 Mbps. This seems to be caused by a bug that incorrectly counts data usage for two billing cycles as one, making it appear that the high-speed data allotment has been exhausted prematurely. Even after repeatedly explaining the issue to their support team through the app or by dialing 611, they have been unable to acknowledge or resolve the billing glitch. Instead of accepting the obvious bug, the support representatives argue and dismiss the concern, completely negating any supposed benefit of live phone support. Their inability to comprehend and fix this problem renders the touted customer service worthless. While US Mobile is praised for better customer service compared to other MVNOs, this billing glitch and unhelpful support negate any potential benefits over Visible, which operates on the same Verizon network without such issues. Overall, the app's performance, billing inaccuracies, and incompetent support have made for a poor experience, making it difficult to recommend US Mobile over alternatives like Visible on Verizon's network.

Developer Response ,

If you keep getting slow speeds due to billing cycle issues in the app, it's definitely not ok!
This is not the kind of service we strive for. Can you please email us these details at help@usmobile.com? Don't forget to mention that we redirected you from the app reviews section.
We'll take a closer look at your issue and escalate it to the engineers (if needed) to get it sorted out for good!