Lyca Mobile US 4+

They’re customers service needs an upgrade

They have one of the worst customer service I have ever experienced, I wanted to just swap my physical sim to an esim and I already paid and I was waiting for an agent for almost 2 hours. Not only that but the agent I was with kept talking over me and not hearing me properly when I was talking. From our conversation I would assume that she was not an english speaker which doesn’t make sense to hire someone that have a hard time speaking english, but beside the point; I then was told to wait 2 hrs before calling them back and confirming that I can actually activate my esim. I then tried to call but there was no service, so I couldn’t call nor use data which honestly made me stressful. I had to email them, chat with the agent that wasn’t really helpful and kept telling me to the same things over and over again. Further, when I’m still asking questions I’m suddenly switched to a robot instead of a live person in chat. Overall, my experience with their customer service was not good, if I could give a no star I would. Thank you!

Developer Response ,

Hey, We understand your frustration regarding the eSIM activation process. Our team is here to assist you. Please email appsupport@lycamobile.com with your details, and our support team will look into this matter.

Was apprehensive

At first was having issues porting my number as I didn’t understand the instructions since they weren’t clear on the site. I called the customer service number and spoke to a woman who helped me and was very patient. We ported my number and I used the service. I went through my 1gb rather quickly. I wanted to see how easy it was to port my number out as well. I emailed customer service requesting my account number and pin. They did ask why I was leaving and what carrier I was porting to which I didn’t feel was important and really shouldn’t have mattered since it isn’t required with other services like Verizon. I gave them that information with my full name and 2 most frequent numbers I called and within a few days I was emailed back and given my account number as well as pin. Simple to port in and out for me. I would recommend this service and appreciate the customer service I was provided.

Total scam

I had the new costumer deal set for 3 months, $12 per month. The only condition was to auto renew every month. First off, activating the SIM took HOURS. LITERALLY 4 HOURS! The service still sucked on my phone when I did have it. And low and behold, after one month they canceled the deal for $12 a month because they couldn’t auto renew it. I was on the phone for about 3 hrs a day for 4 days and they told me that the auto renewal was an issue on their end but I was still no longer eligible. So I decided to switch providers. They made me buy a $15 plan because they said they couldn’t give me the info of transferring without me having a plan, and once I transferred, I requested a refund since I only used the plan for 20 MINUTES. Their site says their team will respond via Email in 48hrs. It’s been 2 weeks, and 4 Emails later and I am still to receive my refund. If I don’t get my refund by the end of next week I’m seriously reporting this company to the Federal communications agency because the stuff their doing is definitely illegal

Developer Response ,

Hi, We regret your experience and want to resolve this swiftly. Please email appsupport@lycamobile.com with your details, and our support team will investigate your concerns promptly. Thank you for bringing this to our attention.