UKG Dimensions 4+

More annoying than helpful

My work started using this app recently for our timecards and scheduling and I thought it would be a great upgrade but it was a flop for us. Downloading it and setting it up was so needlessly complicated. I spent so much time trying to help our employees just download the app, let alone teach them how to use it! Then once you get it set up, it is such a long process to even sign in! There are so many steps and verifications and it is SO slow and then sometimes once you get through all those it’ll crash and you have to start over. Our less tech savvy employees hate it and I don’t blame them.

I will say the tiles are nice and make it easy to find what you are looking for. But it needs to be faster and crash less often and you need to be able to sign in easier. Using Face ID or Touch ID to login would be a HUGE improvement. Our passwords need to be at least 15 characters long so being able to save your password with Face ID (like you can with just about any other app) and use that would make it MUCH easier. Employees have also said that being able to see your pay stubs on the app would be nice since you can see your time card on there already.

Overall it’s ok but could definitely be improved.

Developer Response ,

Hi there, thank you so much for your detailed feedback. It truly help our team continue to learn and improve. We would like to help resolve your issues. Please reach out to us at feedback@ukg.com to continue the conversation!

Just awful

I cannot see any department staff without digging and even if I click on a location I can’t really see what it says bc it trails off and your cell won’t allow you to see the full description. Definitely PC friendly app-not phone friendly at all. If I click on anything looking to see what it is the app will boot me out and I have to sign in all over again, losing my place. If you search for something in the search box you have to completely delete the word for what your searched when finished before it will let you see “my information “ again. My app started with three quick links on the homepage. I went in and added all the quick links on my dashboard and it will not show them all-it just gives you 6 of them and the others aren’t on the dash at all. The dash also won’t let you configure in what order you want you quick links (ie my schedule, my time off, etc). I also cannot see who I am working with or who else is scheduled that day bc again, it’s not cell friendly and once you do find a name for a coworker the information ends with their job title, not any information listed on their shifts and it appears the information trails off again where it is not visible by cell. So again, it’s awful. Should not be this difficult to manage-not user friendly at all. I’ve been messing with it for a week and I still can barely figure it out. No one needs Another problem in their life-so fix this.

Worst App of All Time

Garbage app. Only gets one star because I have to use it and it functions well enough that I know when I’m going to work once I see it. Screenshot to see my schedule so I can plug that in elsewhere. Ridiculous that it signs out if you open a different app or navigate away from it, even just in one second. The most annoying thing I have ever encountered. Garbage. Waste of time. Can’t even see my schedule for more than three days at a time; where I’m working. Hot, stinky garbage. Navigating to time off requests is okay, but there is no field to type in why I am requesting time off. That’s important and then I am left explaining in person or sending a blanket Microsoft Teams Message to my management team as to why I need to request time off. Garbage. Can’t see which department I am working until I click into my time on a certain day in schedule, brings up another page but it is only a piece of it, if scheduled in meetings or facilitating you have to click to the side to see that, navigates away from the other days. Why can’t it all be on one screen? You could see it so much more clearly if it had smaller boxes in a weekly or pay period view of each day and a scheduled department label for the days. Can’t believe it signs me out even if I want to look at my calendar app on my phone. Total waste of time, paper would be easier for the user.