OnShift Mobile 17+

My employer switched from Payactiv to the Onshift wallet and it’s been a constant headache. I can’t seem to login and gain access to the wallet. I get to the password screen, enter my password, the page looks like it’s loading and then it just stops. I’ve called multiple times and have been told that my employers system is still updating, my info to get in didn’t roll over with the update and the rep I was speaking with would send me an email to fix it (never got that email), and a few other explanations that are starting to feel like pacification. My coworkers that use the early access to pay are all able to get to their wallet. I’m trying to be understanding because I get that sometimes systems have issues, but it’s getting a tad frustrating.

We apologize for any issues you've recently had within the OnShift mobile app. Please let us know if you're still having issues as updates were made this week. If issues still arise please reach out to notifyops@payactiv.com so we can work to assist you.

Every time I want to see the paper copy version of the schedule there’s no way to exit it. Once you’re on it there’s no way to get out of it. I try to scroll up and down, and I swipe side to side but it’s just stuck on the copy version of the schedule. So in order for me to get out of it, I’m having to delete the app all together and re-download it again just to get back to the main menu. It also does the same thing on OnShift wallet as well. Soooo annoying….

The issue relating to the calendar icon for the weekly PDF view has been resolved. We apologize for the issues you experienced while we worked to resolve this. Please reach out to support@onshift.com with any questions or provide an updated rating if now satisfied.

TERRIBLE won’t let me access my wallet. I have called the customer service number over 20+ times they say they will call back never do . They said wait 24 to 48hoirs and it will be fixed and it never is. They constantly lie to your face and get nothing fixed no matter how much you contact them. Really should be shut down if you guys can’t help people with this app . I have been dealing with my issue for 3 weeks now and nothing has changed I even tried to call corporate and there number goes straight to voicemail. This app is a complete joke and the ppl are rude when you are trying to get them to understand the issue that you are dealing with

We apologize for any issues you've had on the Wallet side of things and the support you've been provided. Please reach out to support@onshift.com so we can help assist you in getting things resolved.