Starry Internet 4+

From 1* - 4*

Honestly, they are the cheapest option in town, they seem to have good service response so far, and the internet is quick and stable. Plus equipment and installation is free, no activation fee, and no contact. 1* off for the previous issue:

When I called Starry they said it came in on 5G and all I would need to do is plug it into the power outlet in any room I wanted. I ordered it and then set up the installation figuring it would just be them making sure they got the wifi set up. NOPE. When the installer came, they needed access to my main phone lines and could only put it in a specific room. And wouldn’t set it up to use in even 2 rooms. This goes against EVERYTHING they told me on the phone. I verified multiple times when I called that I was 5G, just a power plug. Not at all. I needed this because I have a NAS that is too loud to have in the same room as our bed. Since it’s a 2 room house, it has to be one room or the other, and since we just moved in, we weren’t sure which room we would be staying in. I guess we don’t have a choice now.

Hello,

We're sorry to hear about your experience. We have a few ways to get the set-up you're looking for. Our support team is here to help 24/7. Feel free to reach out to support@starry.com or (888) 231-9403 anytime for assistance.

Thank you,
Alissa

Yeah idk they tricked me into upgrading to the 300mbps/60$ plan by throttling my internet. I also get a max of 10-25 mbps upload which is not what I signed up for. I have done everything short of using my own nighthawk, I have setup a static IP, created MAC address specific filtering, and updated every device to support WPA3 utilizing only 5GHz but yet I cap at 200mbps still. And customer service is impossible to get in touch with. They actually sneaked their way out of reimbursing me for my last internet provider cancellation bill by asking for a letter from them with very specific verbiage that was more work to obtain than it was worth. So yeah I’ve been paying 60$ a month for internet that goes out M - F until about 4 Pm. The only reason I can think they get bogged down during prime working hours is they are piggybacking another providers service. If they are smart they will do the right thing which is unthrottle my speed and give me what I paid for and comp me a couple months service for the inconvenience. All in all they have been easier to deal with then Xfinity though. I guess a duopoly is a big improvement from a monopoly. In Phoenix, Cox was the only ISP and I was paying 2-3x more for similar service so I guess I won’t complain too much.

I'm so sorry you're having so much trouble. We really want this to work great for you! When you have the chance, if you haven't already, please let our support team know about all the problems you're having. You can reach Starry support by chat through the Starry App, by email at support@starry.com, or give us a call at 888.231.9403. Our support team is available 24 hours, 7 days a week for support.

Despite having contacted Starry support many times over the last six months, the internet connection reliability has never improved. Their customer service was mostly friendly (except in one instance) but it appears as if they, apart from recording the outages we report to them, never actually do anything meaningful to improve the reliability of their service. For months of unreliable internet service, and much hassle, frustration, annoyances etc. they gave us $25 off once. …yeah, that doesn’t quite cut it. A bit sad that it didn’t work out but we’ll switch back to Spectrum now, as we never had such problems with them.

Addendum after Starry‘s response:
Starry’s response to this review sounds nice, and I would like to appreciate it, but it doesn’t help as the problems persist. Despite the issue having been marked as „resolved“ by Starry‘s support, the internet was down today for about three hours, and is currently down again. I’m a bit surprised Starry didn’t already offer us a more substantial refund on their own, as the frequency of outages is getting way out of hand. If my work didn’t depend on it, it would almost be funny how ridiculously bad the experience has been lately.

That sounds awful and is definitely not how it is supposed to work. When you have the chance, if you haven't already, please ask our support team to escalate your case to a senior expert. If there is something tricky going on here, I know one of our experts will be able to investigate and solve it for you. You can reach our support team by email at support@starry.com, or give us a call at 888.231.9403. Our support team is available 24 hours, 7 days a week for support.