Saks OFF 5TH 4+

I have had no problems with this app since I installed it a week ago. I have shopped using this app and made purchases with no issues! There’s a vast selection of merchandise to choose from, and occasionally I can’t find my size, but that happens in the stores! Checkout is very easy, with various payment options to choose from. I found the delivery of my orders to be fast and at reasonable shipping prices. The only minor issue I have (nitpicking) is that when I tap on something from a list and that item isn’t available, when I go back to the list, the app takes me back to the beginning of the list instead of where I left off! Come on guys, this is 2022, fix that! Otherwise, I recommend this app. 👍

This app is, by far, the worst one I have ever used. Ever. And there isn’t even a close second. It is slower than you’ll think of when you read me writing about how slow it is. It sometimes literally times all the way out it’s so slow. Sometimes it adds extra quantities in my cart so I always have to be super careful. The functionality is also super wonky. Like when you click on one of the items in your cart to check into it again or remember something about the item, you can’t just go back to where you were. You have to click your cart all over again. And if you’re shopping and try to use the back arrow, sometimes it works and sometimes it doesn’t. And sometimes it just works so slowly that you think it didn’t work so you click it again and then you’re all the way back at the Home Screen and have to reenter your entire search and filters all over again. All in all, just a horrible, horrible app. On the upside, their web page is literally just as bad. So you can’t even go there for a better experience. If it weren’t for the amazing styles and prices, I’d delete the app entirely.

I had bought thousands of dollars everytime I shopped here. This time I bought 3bracelets from them in November. They send me three of them with perfect labels on (no returns if removed). I decided to return right away because they didn’t look good and didn’t look like the picture they post online. I’m not a person who buy and return often so I thought I needed to wait for my refund. After 2months I didn’t hear anything from them. I had to call them to check my refund. Everytime they said that they are processing my return request and asked me to wait for 5-7days, 2days, 48hrs, 24hrs. I never get my refund back. Today I got their letter WITH THE BROKEN LABELS ON THE BRACELETS said the items were not sold by saks off 5th!!! Probably they sent me the fake items with their labels and now don’t want to get them back and and make the labels broken so I can’t return again. Now I know they sell fake items, and make me wonder all other stuffs I’ve bought from them were fake. Definitely I will not buy anything from them again and surely everyone I know will not either. I’m so disappointed and angry, I want to return all other items I bought from them if I could!