Gilt - Shop Designer Sales 4+

I love the Gilt app. It has everything the website has just in a more pulled together user friendly format. It’s easy for me to see my insider points, apply discounts, quickly change cities in Gilt City. It doesn’t crash, it saves items like it should, saves all my info like it should, no problems whatsoever. The only thing I would like to be able to do that I can do using the site is in Gilt City to have the link to the seller clickable. It is not a clickable link in the app. Besides that one little thing, which does tend to get annoying at times, I much prefer the app over the website. And I swear, they have everything! Just search and I bet you’ll find what you’re looking for or something pretty darn close. And you’ll for sure find items you just love at all ranges of prices which is another thing I just love which also makes it a great place to buy gifts. Plus you get points for each purchase which you can use for discounts off your purchase once you have enough. I don’t usually prefer an app, or one stop shopping, but this is my go to app and the first place I look when shopping. Prices are competitive too. And Customer Service is great...I’ve rarely had to contact them but when I have they have just been great. Another reason I keep coming back. Rock on! XOXO

In my opinion I really think that (GILT’S), has the best prices in town. An, the most beautiful clothes, shoes and other items. Plus, I like that (GILT’S), will hold your items in your cart as long as they can because some stores is not as nice as (GILT’S), and I really appreciate that about there company. I only wish that I were rich were I could go a head and get my items when I find them. But, like I stated earlier (GILT’S), is good about holding your items as long as they can. Also, the company is good about trying to get you the items that you want if they are sold out! I will tell everyone this company (GILT’S), is the best company to do business with and the company to spend your money. Thank You! Sincerely, Dianne B...

I have been shopping with Gilt for years, mostly with no issues. My last purchase was made through the app. On starting a return I discovered that half of the items on the order were not listed as returnable. I took screenshots of the order on the app to show customer service that nowhere does it say that those items are final sale. The first customer service agent offered me the option of returning them all (4 items) for store credit. I declined that and asked for a supervisor who can do something about the fact that the app does not list any of these items as final sale and refund my credit card. I was then contacted by three different “supervisors” via email instead of the promised call back over the weekend. The first offered the option of returning only two. The second wrote to say that they will not approve my return of any of the four items and the third offered to return only two!! Not a single one of them acknowledged my attached screenshots that prove that the app does NOT show any of those items as final sale. This is the third technical issue I have had with Gilt in a row. The customer service was condescending and dismissive. It felt like talking to robots. I will never shop with Gilt again.