Saks Fifth Avenue 4+

This is the only shopping app where after clicking on an item and then expecting to return to the same place so one can easily move on to view the next set of items, one is directed back to the very beginning over and over again instead of being redirected back to where one left off. For this reason, I never use this app unless my size is out of stock at the other luxury stores. This is the worst app for shopping the luxury market because a lot of time is wasted scrolling back down to where you left off after clicking on an item I am interested in. This does not happen with many apps at lower end stores so I am shocked at the poor performance of this app for SFA.

Saks digital team, few things make me as frustrated and angry is attempting to actually use your app to shop. Despite every update that gets pushed, the result is always the same: 1) the search function takes minutes to actually load. I don’t know what integration you all have between the app and your inventory but whatever it is it needs to be redone immediately. It takes MINUTES and often doesn’t actually load. 2) if I use the navigation to shop instead of Search, and I filter it down to my specific size and color is that I’m interested in, let’s just say the app says 670 results are available. I scroll and yet I only get about 80 and then I have to repeatedly try to re-push the page to update to see beyond that. What in the actual world is going on with this app??

It’s heavy. It’s clunky. It’s cumbersome. And
I don’t have any of these issues with the Mytheresa app or others. Please invest more in truly improving the shopping experience otherwise you will find people simply go to other retailers.

Always had a great customer experience when ordering from the app until recently. I ordered an item and was sent the wrong color. I had planned on returning to the store but thought I just get the process going via the chat on the app. That’s where it went all wrong. I was told because I’ve chatted with them that I could no longer return at the store. I was also told that I would have to drop off at FedEx and potentially have to buy a new box to ship it back (which I did have to buy a box). To top it all off, the original color that I had ordered was no longer available in my size. So not only do I have to run errands for Saks mistake, I missed out on the particular item that I had initially purchased. Overall super disappointing experience and I think any future purchases will be done in the physical store where there is still some semblance of customer service that I expect from Saks.