PSEG Long Island 4+

I have seen the gas, lighting company grow from having to personally pay my bill on site or mail. I’m old enough to remember does anyone else? Now the smart phone app has been a hit for me, recently where I live we had our power go out. It seemed like minutes,
The staff on duty were on the property and I got a call from PSEG I got a text message from PSEG, and I was impressed! We can’t live with out power on Long Island so be proud of them for stepping up and doing their job
Thank you

I was billed for wrong meter for yrs. Not sure how many yrs ? Be carful putting in someone’s name & leave in their name ( my son left for Army) they only reimbursed me for time was in my name. I switched to my name when my son came back from Military, 6 yrs later he moved elsewhere . He had to give permission to them to do this. It's not fair they didn’t reimburse for whole time ( 7 -12 yrs. ) they screwed up & charging me for wrong meter ( other apt has 3-4 living in it ) for 7 + yrs when 1 senior moved out. He was landlords Dad. ( I live alone ! ) landlord had to give permission for PSEG to come to check this out! For yrs I asked them to let PSE&G come as my bill skyrocketed after they rented to 3-4 . Landlords rich so didn’t care about my bills, just collect $$$ . Be careful these PSEG workers doing correct thing’s & not ripping you off !!! I ended up not having to pay elec. for 1.6 yr PSEG only reimbursed me for the 1 yr it was in my name! I’m still not sure my bill on right meter. They made me get smart meter , bill went up immediately! Wish my son & I could get reimbursed for the other money for yrs they billed me wrong meter! I wonder how many they’re doing this too. I couldn’t change to my name w/o my sons permission he was over seas!!

So the app was created to do various things such as billing inquiries, provide usage data and in my primary case as a tool to report and monitor the status of power outages. Hopefully PSEG learned the hard way to increase bandwidth to the app server(?). The recent TS Isaiah caused widespread outages and if you decide to read through the reviews will see the server crashed during the storm presumably due to high volume usage. Isn’t the purpose of the app to allow quick and easy information access and issue reporting for customers and relieve call volume? You would think they would prepare their infrastructure to handle the increased usage during a storm. Evidently not. That’s the big takeaway. For the cherry on top, when attempting to review my usage, the app is showing average temperatures for July and August to be 45 F. I wish it was true so then I wouldn’t have had to run my AC constantly. But it does show my bill spiking for those two months....so either my bill is wrong or their temperature is wrong. I think I know the answer.