Bethpage Mobile Banking 4+

It takes a long time to even load the logging in page. And when it finally does the finger print doesn’t even work! I have to enter in my password which is fine at this point because I just need to log in. Then whenever it feels like working once I’m logged in it always ask me to make up a 4 digit pin which I did at least 5 times already. And when I was setting up the account before the security questions was ridiculous! I followed exactly what it was asking me to do and it doesn’t work. So I had to keep trying and trying took almost 45 mins to get through that part of the set up. Now whenever I need to see my account I’m dreading to open the app. Before I wrote this review I just opened the app and guess what it was stuck on the turquoise page with the numbers on the bottom like ok when are you gonna load for me to log in! Had to uninstall and reinstall the app! Please fix this app!! The old one was so much better and faster!

Many years ago when my husband joined Bethpage federal credit union , I became a member also after our marriage. I have dealt with other banks in the past but never none like Bethpage. Bethpage treats us like a good family. If I should tell you of the benefits of being a member with this bank I wouldn’t stop writing. Bethpage is a strong tower, you can lean on them . They are faithful, they got your back and my husband and I have proven this over and over throughout the years. The challenges we faced in our job situations , our highs and lows , Bethpage still got our backs. Bethpage is like our favorite toothpaste, because it never fails ,it always comes through for us in a very tight squeeze. Thanks Bethpage,for all you do in the past,present, and in the future. 🙏🏾

My only complaint is the unavailability of live help, after hours. I. An understand if SOME services are not available after hours. However, unavailability in emergency cases, is hard to accept. This past Saturday morning , I found that my account had been hacked on line , from some ticket master location in California. No matter how I tried, I could not find a live person that could help me. The only live person just gave me a number to call, regarding card issues. That was no help. When I finally located a number to call for fraud issues, it was automated. It did not matter if I entered my account number or ss#. It said number not recognized. I had to wait until Monday morning to report it. If that was my last amount of money available, without going into my savings, and I happened to be out of town, I would have been in serious trouble. That needs to be worked in.