Provident CU Mobile Banking 4+

Monique at the Provident Call Center

Dear Provident CU,

After I made several payments to my Personal Loan, I decided to make my “pay off” to my Personal Loan. Online. At first, I called your Call Center, and Monique picked up my call. Monique was very matter of fact; however, she could not guide me thru the steps in order to pay off my loan, on line. I have the $ in my Provident CU Checking Account, yet, Monique was unable to see my Personal Loan account on her screen; however, she could see every other aspect of my financial business with Provident.

After much time passed, I decided that I am getting nowhere with Monique, and said “Good Bye” to her, and went back online to see if I could find the way to pay off my Personal Loan. I did. I transferred funds.

Now, I would like to request that my “AutoPay” for my Personal Loan discontinue. For verification, you could check with Colleen Knowles at the Folsom Call Center. Colleen did a very professional job in walking me thru the application process, so she should be able to verify.

Thank You, Provident Credit Union.

Developer Response ,

Formula1Pilot - Thank you for your review. I apologize for the experience you had trying to payoff your personal loan. I'm glad you were able to transfer the funds you needed to payoff your personal loan online. In order to confirm your autopayment has been discontinued please visit your nearest Provident community branch or call us at 800-632-4600. Thank you. - Provident Credit Union

Great fraud protection

I’m embarrassed to say I engaged with a scammer. The call seemed to come from Provident’s headquarters. I have now learned that any number can be hijacked.
The next day Provident’s real fraud department called after the scammer tried to get into my account. I had to go in and change account numbers and ATM cards, but Steve at the Los Gatos office was very thorough, and never once acted as if I was a senile old person whose actions were wasting his time-in the contrary, he was compassionate and very helpful.
So far the incident hasn’t resulted in any loss of funds-and I know several friends who have not been so protected. Thank you, Provident.

Excellent app

The new version is really great compared to a few years ago. Everything works and the app is very elegant. I'm always able to log in and I feel that the banking connection of this app uses top notch cyber security. I've been a provident member since 2009 and they're so much better than my previous bank (Bank of America BoA) that it's awesome. BoA stole my thousands of dollars of my money using a sophisticated scam aimed at low income college kids, Provident CU is so much better to their customers that it makes BoA look like craigslist scam.

Developer Response ,

Thank you so much for your great review and being a valued Provident member.