1st United CU 4+

The app is easy to use. I use it daily to check balances, pay bills and deposit checks. I have called support for help when I have been unable to do something. Support was very helpful and patient. It turned out I needed a bigger screen than my phone. The app is better than an app I use occasionally for Css another bank.

It's great to hear about your positive experience with 1st United. Thank you for your feedback.

Try not to bank here.
They are open 8 to 5pm and so is their customer service 1800 number. So, if you work an 8 to 5 you will never have the time to reach them.

They are also closed on the weekends.
If something happens to your card or if your card gets lost or blocked. You are basically screwed until Monday.

I was in LA for a weekend and my card was blocked.
I had all my money there.
Had to use all my credit cards on this LA trip.

I once blocked my card through the mobile app & I couldn’t unblock it lol

You can’t use Zelle with them.

They charge you a 5.00 just to transfer money from your savings to your checking. Just because THEY Approved your card.

I messaged them many times to cancel that feature but they continue to do it.

Finally, moved to Bank of America where I can get cash back for many of my purchases.

I can understand your frustration with all of this. Regarding card blocking, many financial institutions monitor card activity and if spending is outside of your normal patterns, your transaction could be flagged as suspected fraud. This is to protect your money and is probably why your card was blocked. You should have received a call or text asking to confirm if the transaction is yours. If it is and you reply "yes," the card would have been automatically unblocked. It helps, even with Bank of America, to always let your bank know you are traveling, to avoid blocking. We hope to one day win back your trust. If there is anything we can do for you, please reach out.

This app is definitely an improvement from the last app. The only thing that I knocked 2 stars off for was the notifications - they’re not timely and typically come 12-24 hrs after you should be notified. I want to be notified for a reason- a transaction took place that I need to know about. If I want a notification a day after a transaction took place I may as well just log on every day. Defeats the purpose and should be fixed ASAP.

Thank you for your feedback and great to hear you like the new app. We've escalated the alerts concerns to our technical team for review.