ProLink™ Remote Monitoring 4+

The app worked great via WiFi only until 2x years ago. Then it no longer worked using WiFi only with iPhone. Last year a rep responded to my complaint, and comp’d me 1x yr of cloud subscription because of known issues. This year, the App still doesn’t work via WiFi only, and the rep has not responded to my emails. So I’m back to no communication w/the hot tub via WiFi, and I refuse to pay for the subscription because the only time I use the app is when I’m home. I think it’s total non-sense that the app supports paid subscriptions, but doesn’t support the free WiFi, which was a huge selling point for buying the Jacuzzi. Huge Foul on Jacuzzi for not holding up their end!

Getting the app working has always been intermittent at best, especially after introductory subscription expired. It’s not close to worth the annual fee to renew. Doesn’t work at all since update to v 2.4.1. Emails to support yielded no help. From what I’ve googled, they already abandoned Prolink for their next generation of unsatisfactory app control, whose screenshots appear to offer the same unsatisfactory features with a slightly different skin. Since it was an important selling point to me, I regret choosing a J500. I could have gotten better bang for the buck with something else.

I like this app, for what it does. In my case, the wifi module installed without problems. Connecting the first time was a bit confusing since the documentation I had didn't seem to match the firmware in the tub controller. But after that, it works fine. It’s much easier to set things using the app than the spa front panel.

I wish it would let you program a few things like setbacks and such, but jacuzzi doesn't allow this for some reason. If you don't want to pay for the cloud subscription, you can talk directly to the tub by connecting to its wifi access point, instead of including it in your wifi network. Not very convenient, but it is an alternative.