Clearlight® Sauna Connect 5GHz 4+

Clearlight wrote me an email that they would send hardware to try and fix my connectivity issues with the last app. I agreed to their solution and waited… and waited… and waited. Nothing ever showed up.

I contacted them again, and again to ask about the missing solution. Not even a reply back. They just completely ignored my attempts at tracking down the missing equipment.

I the. Saw this app and was hopeful that they didn’t send the equipment due to an update that solved all the previous problems. Again I spent over an hour and never could find the Bluetooth option it says to link with.

This companies customer service is horrible. If you haven’t bought a clearlight yet ask yourself if you mind walking to the unit every time to preheat it. The app does not work. It never worked and clearlight doesn’t care.

There can be no other explanation other than this company has never used its own application probably outsourced it to a very low cost developer to never been tested. I’ve been trying to use this app for over five years never been fixed user experiences so terrible. You can’t even copy and paste the password into it. It’s absolutely, an example of hating your customers.

Still only can be oriented in landscape. Reset password feature does NOT send link to email (including spam folder). Clunky, not intuitive, outdated.

Would recommend against purchasing sauna until they update this feature so one is actually getting for what they believed they purchased.