Plymouth Rock Assurance 4+

Rob Alling

Excellent customer service. I filed a claim online at 11:00 pm the day of my accident and was contacted by a claims adjuster the following morning at 9:00am. My adjuster, Taylor A., assisted with securing a rental car and I had transportation by 2:00pm. She also assisted with finding an approved repair shop in which the this shop accepted my car the same day.
My claim was transferred to another adjuster, Julie M., who contacted me immediately and processed my claim within five business days. The process was efficient, friendly and professional. Each agent returned phone calls/text messages the same I reached out to them. The speed of service was exceptional. I would give Plymouth Rock 6 stars out of five for the outstanding customer service. Highly recommend.

App/Website Failure

I’ve been a customer for years and there has been this reoccurring issue with the app. The app will malfunction and simply stop working. I originally downloaded the app to view my insurance card virtually and then exploring the app further. I started making my payments through the app, making the process simpler or so I thought. At that point I’ve had the app for almost two years. One day, I attempted to login and was unsuccessful. No email or password would type into the boxes. I tried several times before giving up, deleting the app and using the website to make my payments. About a year later I redownloaded the app after discovering the new design and likely new updates. It’s been several months with no issues. Last week I went to check my payment history and it would not load. I tried refreshing it to no avail. Today I login and the amount due originally appears but disappears after clicking pay now. I click “ other amount “ to type the amount in and it states “ the amount entered cannot exceed the amount due “. I logged out and logged into the website which ended up not loading at all. I have 4 bars and I really good phone service provider. I’ve tried with and without Wi-Fi with no luck. At this point I’m stuck with calling in to make my payments which is inconvenient and frustrating.

Developer Response ,

Hi. We are very sorry to hear you were having trouble and would like to help. If you are still having these payment related issues, we would love to help or learn more about your issue so that we can correct it. Please send an email to digitalsupport@plymouthrock.com with your contact information and any screenshots you have for us to help troubleshoot. Thank you!

Can’t even complete set up

Apparently the bugs weren’t fixed. I’ve tried several times to set up an account and the furthest I’ve gotten is my full name put in. As soon as I enter my date of birth it goes to a white screen that has Plymouth Rock at the top and stays there. I can’t get past that. So frustrated! I’ve uninstalled and reinstalled this app so many times and have gotten no where with it! I GIVE UP!!! Wish I could white out half that star I gave!😱🤯🤬😤😡

Was finally able to set up my account successfully and can now just go to my payment amount . Can make my payment through my bank account which I was able to save in my Plymouth Rock app. The text messages I receive to remind me about my payment and give me a site to click on to make my payment doesn’t work! That’s the reason for 4 stars! It just continues to search and search and search! Nothing but a blue circle until I get tired of looking at it. From now on I’m going straight to my app and make my payment. Maybe next time I’ll give 5 stars get five stars I’m asked to update my review.

Developer Response ,

Hi. We are sorry to hear you are having trouble and would like to help. Please send an email to digitalsupport@plymouthrock.com with your contact information and any screenshots you have for us to help troubleshoot. Thank you!