Eastern Bank Mobile Banking 4+

Eastern mobile app

Much improved. One last thing to fix: please make it easier to enter and see the amount being deposited for checks.

No personal touch

We came from Northmark. With them over 25 years. It was so easy and so comfortable. Was like a family. Sold to Cambridge…. Absolutely the worst service. Now, not even a year later, now Eastern. Just think how we feel. We are treated like strangers, no considerations given. Absolute the coldest people. No one wants to help. There is no personal touch like at Northmark. We are leaving as soon as we can. Trying to transfer things to somewhere else. We are small business owners, but we did circulate close to 10 million in cash flow through our establishments. I guess in your view that is peanuts. No one cares about us. No personal contact. After all these years in business, losing the closeness of Northmark has hurt us tremendously. It’s really sad how the little guy who needs some help in This economy gets nothing. I’m sorry we aren’t your billionaires. Hopefully bye bye soon.
Covid hurt us bad and now we’re dealing banks who don’t help.

Developer Response ,

Good morning - We're so sorry to hear that you feel this way. If you need assistance with anything, please send your contact information to feedback@easternbank.com and a member of our team can reach out to you directly to assist.

Much room for improvement.

I get no notice when my account is debited from either a phone bill or a large transfer to another bank. I get nothing. On the other hand when deposits are made, I get a text. Usually around 6 AM. Not the best time for a text from my bank. They recently updated their online webpages. I’m not sure what for. It has become more confusing then ever. And things that I used to be able to do. I cannot do anymore. They should get a refund from their web designer. If you have a certificate of deposit and let it run out and don’t do anything your money gets rolled over into a savings account that earns some fraction of one percent. This is not a bank working for me.