NoCarbsChallenge 4+

I’ve been using the app for a week. And I’m making progress with my weight loss. However, today the app has not been working. I’ve contacted support first thing this morning and have not heard back with a solution. It freezes after sign in. Can’t access anything. I couldn’t use the meal planning so I had to wing it. I don’t want to lose my momentum. Totally counter- productive to the purpose of dieting - which is staying focused. Disappointed.

Hello,

We’re glad to hear you’ve been making progress, but we’re sorry for the technical issue you experienced. Our support team aims to resolve concerns as quickly as possible, and we appreciate your patience. Please try reinstalling the app or clearing your cache, as this may help. If the issue persists, reach out again at hello@nocarbschallenge.com, and we’ll work on getting this fixed for you ASAP.

Best,
NoCarbsChallenge Team

This app is a scam, I did not authorize for $30 to be taken from my account. This app purposely makes it difficult to manage your account and check if there is an active subscription. Unless you reach out to the customer service unit, they will send you a link to cancel the subscription but that’s after the fact that they already took money from your account first and no refund. After reaching out for a refund this what their customer service team said, “While we cannot offer you a refund due to our policy (requested within 14 days and provided evidence of a technical issue), if you decide to accept the discount offer, I would like to make an exception and offer you a 25% refund for the latest charge.” They say it’s on their website that they subscribed at checkout but I don’t re-call seeing that and even if you try to check on the app or website to see if there’s a subscription active there’s no way to do so unless they send you a direct link. This app needs do better with transparency and accessibility. The app is misleading and the food options of food recipes are not great. The information they provide on the app is not helpful and seems like generic meals you can find on google your self.

- refund was not given even though they emailed me that they would provide partial refund. Luckily, I was able to dispute this directly with my bank.

DO NOT GET THE APP!!!

We’re really sorry to hear about your experience, and we understand your frustration regarding the charges and the difficulties you faced with managing your account. It’s concerning that you feel misled and that the customer service response did not meet your expectations. Your feedback is invaluable, and we take these matters seriously.

Please email us at hello@nocarbschallenge.com with your details, and we’d like to discuss your concerns further and see how we can assist you. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve the issue!

I’m really disappointed in this app because I really like its low carb recipes made with fresh food.

However, using the app and finding / changing meals and sorting things into useful categories is impossible. The search function in the recipes is useless, and there is no search function in the favorites category. There’s no way to add things that you eat during the day that aren’t on the plan like tea or coffee. There’s no way to substitute ingredients for things you may have on hand or prefer. Some of the measurements in the recipes need to be simplified like .9 ounce of raw bacon why can’t you just say how many strips of baco? There’s not any great functionality for looking back over your week or making changes if necessary.

This is one of the least user-friendly apps I’ve purchased (and I paid for a 6 month membership- serves me right for scrolling late at night 😬😂) 😕

Hello,

Thank you for sharing your feedback. We’re sorry to hear that the app hasn’t met your expectations in terms of usability. We truly appreciate your input, and we are always looking to improve. Your suggestions about the search function, ingredient substitutions, and measurements will be passed on to the development team for consideration in future updates. If you need assistance or would like to discuss your concerns further, please feel free to email us at hello@nocarbschallenge.com.

Best,
NoCarbsChallenge Team