Keto Cycle: Keto Diet App 4+

Pretty good, needs some help

There are so many great perks to this app! I love that things are in single servings. It makes it much easier to cook for yourself rather than your whole family. Also, I really enjoy the workouts. It isn’t too much for me, just right.
The things I don’t like about this program, there are some weird word choices used in the recipes. An example of this would be, 3/4 pieces of cherry tomatoes. What does that mean? Am I literally cutting a cherry tomato and using 3/4 of it?
The other thing I don’t like about this program is that I wish the recipes were all available for you. They give you different options each day, but doing this for a month now, I see the same recipes over and over and then one day a brand new one will pop up! Or I will have a favorite one that I can never find again. I just wish it was easier to choose your recipes than just the select few they let you choose to change to.
Overall, I’ve been pleased with the program and the app. I’ve lost 12 pounds so far and plan on losing more!

App does not work properly and customer support is non existent

I purchased this hoping making the change to keto would be painless. Let me say the only thing I can use it for are the yummy and and simple recipes. The problem is when I went through the week of choosing my meals then sending them to the shopping list, the shopping list aspect did not work at all. Example I selected several meals that had eggs. Requiring about 34 eggs. My shopping list stated all I needed were 3 eggs. This happened on most repetitive ingredients. So I had to go back through all the meals I had chosen and rewrite my list. Very time consuming. I went to the store and spend $200 came home and began my meal prep for the following day when I would start my keto diet. My whole week of recipes changed. I wrote down ingredients not recipes, my bad, so I didn’t know what I had bought ingredients for. I searched for the recipes I thought I picked, some were there, others just disappeared. Now I’m just making it up as I go with what I bought. When I do find a recipe that I wanted and click done it does not transfer the calories to the calorie counter. I email support but never heard back regarding the shopping list, the loss of my weekly recipes, and the calorie counter not working. I wish I could get my money back for three months I paid for since this app does not work. I’ll use it for the yummy recipes since that is all that works. Hope they can fix these bugs because the concept is nice.

Developer Response ,

Hello! Thank you for your review. Our apologies that you had to go through all of this! Please message us on Facebook/Instagram and I personally will assist you! -Gary

They might take your money for just “looking” at the program!

I have never had a company act so childish and blame the customer for their app’s error! I will try to give the short story...On April 19, 2020 I was looking at the app and trying to see what the plan offered. However, to do that you have to go through the same steps as if you are buying the plan. You can’t just look...so I went through all the steps and at the end I was charged. That made me angry bc it was as if that is the purpose of making you go through each step! So I immediately called customer service explained what happened and they gave me a refund. So I was happy and went on my way. Well I was charged again on
May 31 & Sept 1st! I’m sure we all can agree that is random. If I had actually bought something I would have been charged June, July, Aug...but I wasn’t. I have the proof of all charges. Well when I told customer service he said that I bought something different. I explained I did not buy anything. I stated I want the money returned from those 2 charges. It’s obvious I did not buy something to be charged randomly. Anyway, we went back and forth (thru msgs, I can’t find a number to call) and they gave me half of one charge. That is Not Acceptable when they charged my card w/o my authorization ! So just be careful and watch your bank acct bc they could randomly charge you for things you did not want or buy!

Developer Response ,

Hello, we are really sorry about these inconveniences. Please contact our customer support at hello@ketocycle.diet and we’ll assist you. Thank you for your patience!

-Gary