Nixplay 4+

Mhan was fabulous in helping me set up this frame for my 90yo mom. ( I already have an account with mine and just added her frame to my account.) I called tech support twice and both times had great help. So I gave you 4 stars because having to use the remote to enter wifi password and and having to do it multiple times was frustrating. Also when I sent out a link to my daughter, it did not work. So she sent me a request and created her own playlist. I found that sending links was difficult because I had to copy and past email addresses because it did not auto fill and then i did not know, if I needed to name a playlist because I already had created one and that one did not appear. Required me to use my iPad to copy email addresses and then paste on my iPhone. (Happy Apple created this work around.) So I had 2 playlists for her. one with a lowercase name and the other with uppercase. I hope I get photos on the frame, because she really enjoys seeing her family especially during this pandemic.

I know that sounds like hyperbole but it very much is not. I have owned a few Nixplay frames for a few years, never needing customer support. Recently I was at a yard sale and saw one for a great price. I got home and realized not only did it not have a remote but it was locked into a pairing w the previous owner. I was ready to write it off as a loss, but figured I’d shoot an email as a Hail Mary. I figured since it was from a yard sale they’d tell me sorry about your luck. Far from it. The next business day they requested the serial number and my address. 3 days later, I had a new remote via mail. I figured I could remove the pairing once I had the remote, unfortunately I couldn’t. I reached back out to Martin to assist me again and once again he immediately helped me remove the pairing. This customer service was so far above and beyond what the situation deserved that I had to write a review. I’m happy to know this service is there since I have 3 of their frames and absolutely will continue to buy them for our home and as gifts. Thanks again to Martin and the customer service team!

I was excited to receive the Nixplay photo frame for Christmas. It was easy to set up but I did run into some challenges getting the photos that friends “shared” with me to play on the frame. I tried troubleshooting techniques provided by the Nixplay help menu but ended up needing to call their customer service line. I spoke with A customer service representative in their tech-support named Star. She was exceptional!!! She provided amazing support to me. She listened well, was very patient, talked slowly, and projected a “can do” attitude. Star carefully walked me through the steps to resolve the few technical issues I was having and provided easy-to-understand answers to the several questions that I had. She resolved every issue I was experiencing and I now feel much more confident about how to use my Nixplay photo frame!
This is the best service I have received from a company’s customer service in a long time. As a former corporate customer service trainer, I was very happy and extremely satisfied with the assistance that I received from the Star. She is a very valuable asset to the Nixplay team. Keep up the great work Star!