Uhale 4+

So Far so Good

I began getting my frame hung and reading the info. This is my first at the newer technology. I have the Kodak 7 inch frames with the cards installed. The instructions were straight forward and 1 registered 3 Friends/ Family members and once the frame was bonded and the friends sent some pictures just a little sampling. We identified some that had pixelated and choosing the picture orientation, some choices cot parts of the pictures off. I told her which ones since they have the control. They sent a couple of videos created with 3rd party software that were 2 minutes, they were received and played including the music. Looking forward to continue reading and me to load some pictures and videos.

Developer Response ,

Hello, Thank you so much for your feedback! We are glad that you like our app. Thank you again and have a lovely day!

Great but some complaints….

This app os great for older individuals who don't like a lot of features and want it to be simple and easy to use. But for me, a teen, i would love if there could be more complex features. I have my frame in my room and when I go to bed and its in sleep mode, it lights up my whole room- even though its brightness is turned all the way down. It makes my whole room blue, which is a color that keeps your brain up. I would love if there was a setting where you can customize different colors or screen icons when it’s on sleep mode. Also I will be swiping through the photos and it will show me a picture twice in a row. It also shows me 20 photos a lot but then the other 20 photos I barley see on the frame. I hope you take my review, request, and complaints into consideration and change the app features. Thanks!

Developer Response ,

Thank you for your feedback. We’re sorry to hear that your experience with our app hasn’t been ideal. We are constantly striving to improve and your input is invaluable to us. If you could provide more specific details about what could be better, we would greatly appreciate it. Our team is committed to making the necessary improvements to enhance your experience. Please feel free to contact us at uhale-support@zeasn.com.

Awesome Customer Service

I had a question about a feature and emailed the company. I was told that the feature in question would be there in the next update. There wasn’t a known time when the update would be released so I figured I would just keep an eye out for it. But a month later that same person emailed me back to tell me that the feature I was questioning had been updated and available now. I went to my frame, updated it and sure enough it was there. I never expected this person to keep my e-mail and personally write back to me. Thank you Michael. This is what customer service should be like!!

Joyce