myGMC 17+

Worth it ?

I’ve always loved this app since owning my GMC truck. I refer to it regularly and use it to monitor the diagnostics of my truck. Recently, I intentionally locked the keys in my truck, no big deal right…I’ll use the app to unlock it and start it right up. Not the case. Unfortunately, I lost my phone. Once I return to get a new phone the app will not locate, unlock or start my truck. I was thinking, I understand…it’s the new phone??? I contact GMC customer service. They, nor “OnStar” can ping my truck to simply unlock the pickup for me. I guess this is one scenario that either failed or just didn’t get tested in the brainstorming phase. I had to get a locksmith to unlock the doors, which we all know that’s not cheap. Face it, most people hate attorneys at $400 an hour but how does that compare to a locksmith for $100 for normally 5 - 10 minutes. I apologize, just wanted to add some humor to my first review. Yes, I will continue to pay for and use my GMC app and services, maybe a little more cautiously from now on. Bottom line and not to knock the engineers but maybe this helps someone??? Be nice to the locksmith regardless of his demeanor or appearance. Most of us never control our emotions or can stay calm when we misplace, lose or forget where we put our wallets, keys, or phones. Learning lesson, pray more. GOD bless the United States!!!

Developer Response ,

Hello, there. Thank you for your review. Our team would like to learn more about this myGMC Remote Unlock concern and help to the best of our abilities. Please email socialmedia@gm.com with "ATTN: myGMC APP/MSG AA" in the subject line so we can assist. ~Cam

Functionality is less convenient for the customer

Since the redesign and update the app requires holding your finger on a button to activate the feature. Such as unlocking or locking the vehicle you must hold your finger or thumb on the button for a period of time while short but still hold it until it activates. What I, and most likely other customers, enjoyed more was being able to tap the button and go about your business. The purpose of the feature is convenience so requiring me to hold my phone and watch the screen until I see that it actually activates my request is useless.

Same for starting vehicle… the quick ‘acceptance’ of Touch or Face ID, made this very convenient. Additionally, when opening my app, it prompted a notification that my vehicle had started…. I wasn’t home and my vehicle was in the garage with my 2 dogs. I DIDN’T start my vehicle so I was concern until I arrive home and verify that my vehicle had not started and was not suffocating my animals. Luckily I was five minutes on my way to my house. What if I were two hours away what would I do? You need to add an option to turn off the vehicle and as well a status option telling the user windows being up down partially up or partially down which window what doors are locked or unlocked all of this should be a part of your vehicle status and then as well again allowed to use it to turn off the vehicle if it’s been started remotely or where the key let them turn it off with your phone.

Less than 1 star

I already pay for onstar ... and now apparently to use the MYGMC app I’m supposed to pay again. Other brands do all this for free. No onstar required. But added to all that - the app didn’t work before the update and now won’t even open properly. Other reviewers have experienced the same issue. And no GMC - I’m not doing anything more than report the app here. I’m not wasting any more of my time with instructions to then report issues via email. This is your business and your problem to fix from the app responses and ratings. It’s crippling your branding a little bit more everyday. It’s horrible customer service and will be remembered by many of here when it’s time to buy a new vehicle. I shouldn’t have to pay onstar or you to unlock my vehicle remotely by an app or start my vehicle by the app. It’s horrible service to your customers.
Let me add that I pay for premium WiFi and it fails continuously and requires a phone call to have it reset.

It’s horrible customer service and these are services that customers need and require in 2024.

Developer Response ,

We appreciate your feedback and want to assure you that we are committed to improvement. We are always working on ways to improve user experience. If you change your mind and would like further assistance with the concerns you are having, you can always reach us at socialmedia@gm.com. We are happy to help. ~Kyja