CSMT - Certified Service 4+

General Motors Company

Designed for iPad

    • 4.7 • 400 Ratings
    • Free

Screenshots

Description

This update includes enhancements and minor bug fixes to improve user experience.

Certified Service Mobile Toolbox (CSMT) is a mobile tool for General Motors Dealer Service personnel. Within it you can:
• Pre-authorize specific warrantable repairs (PRA)
• Use photos to improve efficiency of the Part Return Process (PPR)
• Send part information for traceability (RPT)
• Submit detailed Field Product Reports (FPR)
• Lookup and view recalls on vehicles (Recall)
• Access the Service Workbench

All modules have the ability to include embedded images and video of the vehicle in question.

What’s New

Version 3.11

This update includes enhancements and minor bug fixes to improve user experience.

Ratings and Reviews

4.7 out of 5
400 Ratings

400 Ratings

ahm17104 ,

Internet connection

I wish the app will let the request to be submitted with the phones internet and not to wait for a WiFi correction

Developer Response ,

Hello, thank you for reaching out. In order to submit using your devices info, navigate to Settings and turn off "Submit over Wi-Fi Only". This will allow submissions to entered without waiting for a Wi-Fi connection.

Alextander ,

Email Submission of RPT

I just downloaded the app today to submit an RPT for RRAB recall and when submitting the RPT, I got a message that said the app uses the “default Mail app” and that I have to set up an email in the default Mail app to submit.
It would be better if I could choose which “Mail app” I want to send the email from (default Mail is my personal email; Per IT, I have to use Outlook for work email), or if the app could submit without using email since we have to sign in with our GM Global Login ID and password.
Also I HAVE already set up my “default Mail app” with an email so I don’t understand why I couldn’t submit the RPT.

Developer Response ,

Hi Alexander, we apologize for the confusion. We are working on an enhancement that will pull up the user's default email application when sending a RPT email. In the meantime, the app currently brings up the Apple email client, which has your icloud account and other emails set up in the Mail Settings.

In case the issue still persists, kindly send the error details to csmt@gm.com along with the Application Logs so that we investigate the issue.

Reelkrazy ,

Rpt

Great tool. Should be able to do more than
One part at a time that’s the only down side for now

Developer Response ,

Thank you for your review. We're always working hard to improve the app and appreciate any feedback for future enhancements that we can incorporate. Please use the "Send Feedback" feature in the CSMT Application to forward your ideas directly to our team.

App Privacy

The developer, General Motors Company, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics
  • Other Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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