Moen Smart Water Network 4+

Beautiful looking kitchen faucet, WiFi and for me, I use Alexa, the setup was easy and straight forward. Issues are the same as previous reviewer that I’m on the West coast and time stamps in the app are East coast times, 3 hrs ahead. Low flow/trickle is nonexistent. Even with the physical handle, the lowest flow seems like 20%, so it splashes everywhere. With the wave motion sensor or Alexa the water flow is only full throttle 100%. With the handle it can only go as low as say 20% but will only dispense cold water, no hot water at that rate of flow. Now if leave the handle in that position and you start using the wave motion or voice control it goes back to full 100% flow, despite the physical handle left at the lowest flow point. Also using 6 big size D batteries seems a bit much in today’s world but okay... otherwise the faucet is well crafted and water spots are not very evident and cleans easily. We had a cheaper Chinese brand before that said spotless stainless and it attracted fingerprints and water spot, could never get it to look clean again.

Hello CMonstaLA. We appreciate you sharing your feedback for the Moen Smart Faucet app. We're sorry to hear about the trouble you re experiencing with your U by Moen Smart Faucet and would like to help. For assistance, please contact Moen Consumer Services at 1-800-289-6636; our current business hours are Monday through Friday from 9:00 am - 5:30 pm EST.

I had a Moen Flo installed a few weeks ago. It was immediately apparent that the app had not undergone appropriate testing or review. First, the temperature is reported as degrees Fahrenheit but the actual temperature reported is always below 32, so I can only assume that the temperature is actually reported in Celsius. The app frequently requires logging in again. It also has gaps in reporting water flow and pressure. The temperature reporting appears continuous, however, as an example, when I logged in yesterday, it showed 0 as the pressure got the past 4 days and zero usage over the same timeframe. This lack of reporting artificially lowers the average pressure and daily use and underreports the actual usage substantially, so if you are using this to monitor when filters need to be changed, it is not reliable. I also noticed that it was reporting no micro leaks yet it was showing 0.2 gpm of “other usage, with no leaks, no running toilets and no dripping sinks, this made me question the reliability of the data. This product has been on the market long enough to work out issues with the app. It was disappointing to say the least that I paid over $700 for this and I don’t know if the equipment is even working properly or if the app is complete garbage. I expected better from Moen and I hope that you will work to rectify these issues. The product is useless if it doesn’t work with the app.

Hello Bird watcher1. We appreciate your feedback. We are sorry to hear about your experience. The temperature in the Moen Smart Water app shows the outdoor temperature of your location, not the temperature reading within the valve body itself. If the app is automatically logging out, please reinstall the app and confirm Background App Refresh in your Settings app is enabled for the Moen app. If your Flo Shutoff was offline, this could cause gaps in data for when the device was offline. If you feel the notification sensitivity for the MicroLeak Tests is too low you can adjust this in the Moen Smart Water app under the Flo Shutoff’s settings, tapping on MicroLeak Test, and then changing the MicroLeak Test Drip Sensitivity towards Most Sensitive. Most Sensitive means that it will notify you if it detects the smallest drips like a pinhole leak. If you have any questions or experiencing any issues, please do not hesitate to contact us directly at smarthome@moen.com or 1-800-289-6636.

I have a Moen Flo water shutoff device and using this app. It is supposed to categorize the water usage, and if it gets something wrong, it allows you to classify it correctly.

I have a reverse osmosis water filter that flushes itself every few hours. It runs for the same amount of time and uses the same amount of water, so I wouldn’t think it wouldn’t be too difficult to recognize this water usage footprint. However, it continues to classify them as faucet usage even after going in every day and changing them to “water filter”. It claims to use machine learning, but it is failing at learning this.

Also, I have all notifications enabled for push notifications, but have never received a push notification to my phone, so those appear to be broken as it should be sending me a notification several times a day when the health test runs. It does show under alerts in the app, but no push notification.

Hello jbrian00. We appreciate your feedback. The Flo Smart Water Monitor & Shutoff will automatically categorize your water usage in the Moen Smart Water app, but you can help make the system more accurate by providing feedback. Updates based on your feedback can take as long as 7 days but be assured that the feedback is on its way and will be automatically updated. Please confirm your phone number is listed correctly in the Moen Smart Water app under Settings > Account > Phone Number. If you are still having any issues, please contact us directly at smarthome@moen.com or 1-844-633-8356 for further assistance.