Meijer Rx 17+

Needs to offer auto refill option. Any with the box to “refill” in the list are grayed out even if there’s remaining refills. The list of prescriptions is a maze. Maybe show Rx drug name and collapse history in a pull down, otherwise it’s difficult to know which of the repeated prescriptions is the latest or has remaining refills left. - Example, had to look at details for the third repetition in the list to find a remaining refill listed. Need to allow a better option to add a payment method than coming into the store. Add ability to refill prescriptions with no remaining refills with a delay while you contact the prescriber for authorization. Take a look at Walgreens app for a nice example. I like some of the options with Meijer but you need to work on app more.

It is easy to complain when things go wrong- But - just sitting here looking at my prescription that needs filled & thought I need to let all of you know that YOU ALL ARE MUCH APPRECIATED!! I have been using Meijer Pharmacy for a long time & finally it has worked out with your help to finally get all my scripts in one place. You all are always kind, patient, respectful, courteous, go above & beyond to help & give great customer service!! But, I also appreciate the atmosphere you all provide amongst each other(cohesion, respect to each other in the workplace). I miss some of the past pharmacy workers that started this journey & have moved on in their lives. But the veterans you have left, continue to exhibit what our world needs today! Newbies on the Meijer Pharmacy-staff- you have been Great too!!! Thanks for your service everyday you come to work to give us Great Service!! Keep up the Great Work!!! vorsdl

UPDATE: I reduced to one star because patients are no longer able to get scripts filled the same day through the app. You have to call in the refill to get it the same day. So why have the app? Worst update ever.

The recent update did make it easier to read and differentiate between my scripts, but it came at the cost of making it even more difficult to get into the app. Prior to the update, it took too long for the app to load, but now, it takes several attempts of signing in and waiting on their version of the blue loading circle to even be able to see my scripts. In addition, they still haven’t connected their specialty pharmacy to the app, so if you have a script there, you have to call to get a refill. (The staff at the specialty pharmacy is great, but it’s not convenient at all.) You can see that script in the app and press “request a refill”, but it does nothing and does not fill the script. They need to bring in some new, experienced app developers to assist with the performance and then make a few changes that would greatly improve the patient experience.