MDClaim‪+‬ 12+

Very slow response time. Graphics are not streamlined. When you take a picture a grey box appears at the bottom of the screen making it hard to capture another clinical image at the same time. Nothing about this app is an improvement on the original.

Thanks for your feedback.

May you Please contact support@mdcloudps.com, we are available to work 1:1 with you and provide a solutions to your issues and improve the experience.

First, the app opens to the last date that was checked. So you ALWAYS have to take the time to reset BOTH the start date and end date. Not only that, but if you forget to first change the end date, it will not accept the start date you've entered because it thinks you are selecting an end date that is more recent than your start date. Overall too many confirmatory steps and too much lag from the time you select a box or enter data until it allows you to move to the next step. Uploading images takes forever too. When a ticket needs to be corrected and you've made the correction, there is yet ANOTHER step that slows you down - it asks "have corrections been made to the ticket" or something like that. A totally unnecessary step, once again.

Duplicate ticket. Well that will take longer than needed to correct as well because once you select cancel ticket and toggle to duplicate ticket, you are still forced to answer the now irrelevant question about whether the case was cancelled before or after patient arrival. The app should automatically select N/A for this whenever duplicate ticket is selected.

On busy days with 10 plus cases this app is a nightmare and significantly slows down the entire team.

Hire an anesthesiologist who works at a busy surgery center to help the developers fix this.

Thanks

Thank you for your Feedback, Staya. Some valuable suggestions, like getting rid of a duplicate ticket, will be taken into account for future versions.
We will pass your suggestions to your organization's change control committee. Most of the confirmatory steps you mentioned are designs requested by your company. A good example is the confirmation that you fixed the ticket after resubmitting it after a rejection.
I will review the date issue you mentioned and try to duplicate it. Everyone uses the app in different ways, and we always look for ways to submit simplifications to the design your organization requested.
Please feel free to contact our support team with this valuable feedback and provide us with more information on improving it.
Warm regards, F.O. Full-time Anesthesiologist Founder, COO, and Product Designer.

The new app is excessive and sluggish. Having drop down menus for every prompt and the added tabs for to jump to each section significantly slows the process time for inputting data. The app can’t handle the new format and is so laggy. The toggle to switch between the old and new version also doesn’t work so what’s the point? After going back to the old version of the app, the speed difference is significantly noticeable, which is very important when you have a day of short endoscopy cases and minimal time to input everything. Also, why are the yes and no prompt placements not consistent with the old version? My muscle memory does not approve of this. It’s like no one asked any providers for their opinion on the new version before launching. Please go back to the old app, this new one is garbage.

Thank you for you feedback, please contact us to support@mdcloudps.com and we are more than happy to assist you with your case in particular, we are here to help.