LAPFCU Mobile Banking 4+

Why is it that everyone I try to make a transfer with in accounts the transfer function seems to be unavailable. Too many time do I try to transfer money to my
Daughter’s account and I’m told to call customer service. This is not good at all. Please update and try to fix this problem. It seems all the time I try to transfer money to her account this happens.

This app is an absolute joke. The 5 star ratings on here are all from like 50+ retired cops who have no clue what online banking can actually be. LAPFCU likes to claim their service is personal and their bank is small, and that’s a benefit. In reality, their service is GARBAGE and they need to hire a basic developer to make this app worth using. No other bank app crashes like this one. No other bank app has the glitches of this one. Half the time I can’t even transfer money between my accounts because the app crashes. No other bank app is as archaic as this one. Get it together, it’s not 1993 anymore. Your app technology is terrible and you will lose many you get customers if you cannot compete with every other banking institution out there.

LAPFCU recently updated their mobile app and online banking site with the intention of streamlining the user interface across all applications. In doing so, they complicated the interface so it’s no longer intuitive or user friendly. They released the app prematurely and users were unable to log in for nearly a week. In addition, there are known issues, such as not being able to see transaction history for accounts, with no eta on resolution. Actions that used to be simple, ie. sending money through Zelle, are now cumbersome and time consuming. They took something that was easy, user friendly, and simplistic and over complicated it. If it ain’t broke, don’t fix it. I would not the new app.