Kaiser Permanente Washington 12+

This app has me logging in almost every time I navigate to a new page. It's as if it might be a patchwork of apps badly patched together. I get new notifications for messages I have already read and deleted. The very worst part of Kaiser Permanente's computer system is that there is no way to completely delete a credit card from the system. I have 3 credit cards in the system that seem to be there permanently. No one seems to think it is an issue when I would prefer to have no cards saved. Two of the cards are obsolete because they were canceled due to the information on them having been stolen and used. I have called tech 3 times, talked to pharmacy--where they cannot "see" any saved credit cards, gone online--where I "see" no saved credit cards, but when I go to an appointment my cards are in their system. Frustrating and just plain not good.

I changed my original password per recommendation by Kaiser. My iPhone is linked to my iMac. My password update “should” have updated accordingly since it’s linked to my PC. Apparently, that doesn’t matter… But then, herein lies the rub. I try to change my old password to my new one, and it refuses to update it! One issue is that Kaiser’s online form won’t permit the user to “view” the password while entering it in. If you’ve got the smaller iPhone like I have, it’s easier to press the wrong key. Since I cannot see what I entered, I can’t correct any mistakes if made! I swear! It’s easier for someone attempting “identity theft” to login than for the actual user! I wonder why they make it extremely difficult for the actual users to log in, or change their password? It makes no sense since I’m entering in my own personally identifiable information! My iPhone uses my thumbprint to log in, so why doesn’t that suffice?! Why do I have to go through so many steps while continuing to fail to open my app? What kind of application programmers does Kaiser hire to create their phone apps? What boggles the mind is how despite linking my phone to my computer, my login info is not updated accordingly? I’ve wasted more time trying to login WITHOUT EXCEEDING THEIR 5 FAILED ATTEMPTS AND YOU’RE OUT WARNING! This is ridiculous! My fingerprint recognition should be enough!

I’ve relied on this app quite a bit the past few years while navigating my and my children’s medical needs. It has been an invaluable resource. I’ve been especially grateful for past records being available all the way to before Kaiser took over Group Health, it helps me understand and share medical history.

The difficult scheduling issues people complain of aren’t due to the app, they’re a systemic issue with Kaiser. I understand the frustration but it’s not one the app developers can control.
The only issues I’ve had with the app were messages getting dumped while I was composing them and a brief time where my child’s main page showed my medical appointments instead of his, otherwise I’ve not had any problems the years I’ve been using the app and I’m truly grateful to have it.