My KP Meds 17+

This App gives me nice options to create alerts to remind me to take my meds on time. If I forget to take some meds, there is always a list of history to check which ones I missed. Another nice thing is this App helps me to easily track my child’s meds. Every med his Kaiser doctor prescribed is downloaded and shown clearly in this App. It’s a great App from Kaiser to help us manage the meds for the whole family!

Thanks for the positive review! We love to hear about how our app is making it easy for you to track your medications.

I previously ordered meds with a credit card but needed to switch to my debit card for the latest order. Should be painless right? Think again. Multiple times I attempted to switch default payment method to the debit card only for the app to ignore my choices and leave my (maxed out) credit card as the default payment method. After 3+ attempts the app finally confirmed my default payment method was updated to the debit card, so I went ahead and placed an order and double checked that my debit card would be used for payment. That should have been the end of the story…

Fast forward to today and I get a notification saying a charge was declined on my maxed out credit card. I looked and sure enough, Kaiser had attempted to charge my CREDIT card for the meds. The same card I double and triple checked wouldn’t be used, got used anyway.

I’ve since gone and deleted the credit card from the app, but weirdly the app tried to say that the payment was declined on the DEBIT card which I know for a fact never got charged. I’m attempting to resubmit payment with the debit card so we’ll see how that goes, but I’m not holding my breath to receive my medications anytime soon. Thankfully my situation is not life threatening, but in your case it very well could be, so be forewarned should you download this app.

This doesn’t sound right to us. We’d like to learn more about the issue you’re having. Please reach out to us at MyKPMedsAppSupport@kp.org so that we can troubleshoot this.

About 5 months ago I used this app for the first time and it was hard to use, but got the job done. Now, I can no longer access the Kaiser Permanente password on my phone to get into the app, I have to type manually every time. Once I get in I can only order refills and schedule medications, but there is no button to order something the first time around, or at least I can’t figure it out. I had to go to my computer browser to log in easily and make my medication orders. The app doesn’t even show the order status from there. Probably not going to bother with this anymore, sad to say.

This doesn't sound right to us. We'd like to get more clarification about the issues you're having signing into the app and ordering your prescriptions. Please reach out to us at MyKPMedsAppSupport@kp.org.