mybyram Order Medical Supplies 12+

Service is great Unless the software makes change

I’m an IT person so I understand it’s difficult to cover every contingency, so you have to always make sure the person reviews everything after you make an update to your software, but you don’t always tell us you’re doing that, luckily there was something weird when I went up to re-order and managed to look to see my address and it was wrong.
I checked last order- the re order. it looks like an order was sent to me to a wrong address for someone else they got canceled so y’all should’ve sent me a note to say something like there’s something wrong with your account. Maybe you should check it but with all the stuff that goes on, I know that’s not that easy.
otherwise you are doing a great job in a difficult difficult world. Guys great going developers! Actually, I’m going to change it to five stars just for you - because I’ve been a developer and I don’t want to take the star away from you -so here you go its 5 stars. Test platform? Called reality lol 😆
5🌟

Where do I start?? Horrible customer service

I was sent the wrong dressing for my very serious wound. Accidents happen. Mistakes happen. So I called and was put on hold for 32 minutes without one person coming back to say we haven’t forgot about you, were super busy sorry you had to wait so long. Nothing. The representative that finally took my call had no clue about any of their products or why what they sent me wouldn’t work. (They sent me stuff to pack a wound instead of flat dressings to cover a wound). She had no idea what I was talking about. The doctors office placed the order so I was just guessing at this point as to the name of the product I needed. After 10 minutes we settled on the product I needed and then it took her another 15 minutes to finish the order. She said I would need to send back the other dressings and they would send me a shipping label via email. That was 2 days ago. I have not received anything to allow me to return these other dressings. They are very expensive and I just hope they aren’t going to charge my card again for the replacement dressings. IMO the new dressings should have been sent immediately and I shouldn’t have to worry about a return since the mistake was theirs. Horrible customer service. And customer service is everything when ordering medical supplies. They’re reps should be trained and have knowledge of their products.

Developer Response ,

We appreciate your feedback and would like to investigate to determine what happened. Please email us at escalate@byramhealthcare.com with the best way to reach you. Thank you.

If I can use this app anyone can

Bynam has come a long way in making ordering easy. I was apprehensive at first that I would make a mistake. I do not think it is possible to make a mistake. They double check and triple check your order so as to make sure that you have everything in your order.
The service hotline is also very helpful and the personnel I had on the telephone was so pleasant and friendly to me. This company deserves much credit for the way they handle their business and their clients. I look forward to working with them again and again. The DEXCOM products they carry and offer are superior to others that I have used. I am quite pleased to say that I am a Bynam client and a DEXCOM user.
Please do not change anything or try to make things better or easier with your app, you already have both. Thank you so much again for an awesome experience. Sincerely yours , James.