iAquaLink 4+

Can’t get app to work

For the first few days all was well but when I tried to get the app to work with our lights and make it change colors, well that is when the app went down. Seems not to want to link to our pool equipment. On our computer using their website works great, but sitting right beside my computer and it connected to equipment, my phone still has no luck. So it isn’t a WiFi issue but a app issue is all I can tell.
I have uninstalled the app several times, rebooted my phone and no luck. Still just a sad error message saying can’t connect.
Called several times the 800 number to ask for help and starts off with 20 minute wait and then 15, then 10, then 5 minute wait, thinking I am about to get someone when it says 2 minute wait; but then hear over 20 minute wait again. Was on the phone waiting for an hour when I finally asked it to call me back. But lol no phone call. Not good customer service.

Want to update this. I got someone in their tech Dept from the 800# from their website. And the nice lady saw the problem right off. She put me on hold for a few minutes and did something on her end and if all started to work again. I think I did something on my end that she had to restart create a new account for me in the background that mirrored everything as it was already. I didn’t notice anything on my end except the app was working properly and for 3 day no issues. So call their 800# and more than likely they will fix your issue

Developer Response ,

Hi oppppy123, Thank you for the update! We're happy to help. Enjoy your pool time! - iAquaLink Support

The Perfect Automation System

The Jandy iAquaLink control system is by far the most user friendly automation system I have ever used, and I have used them all! Hayward control systems are a joke. They try to make them look fancy with touch screens that on the outset look really cool but are very difficult to program and even harder to figure out how to do even simple tasks like heat up the hot tub in a pool/spa combination. Pentair control systems are even harder to set up and use with layers and layers of hidden menus. Not to mention the massive connectivity problems thousands of users have. Pentair’s resolution to connectivity issues is to hard wire the outside control board to your router. So now you have to pay an electrician to run an Ethernet connection from outside to inside. The past few years I’ve had the iAquaLink and have NEVER had one single problem. It is so easy to program and all of the functions are right there on the Home Screen. Even when I have experienced power outages at my home it seems the first device to reconnect to the internet is my Aqualink. I cannot recommend the Jandy control systems strong enough. Oh by the way, Aqualink will even control other manufacturers equipment. Hayward and Pentair don’t do that. Please don’t be tricked into buying those two because of the pretty but useless bells and whistles. You will be frustrated with your purchase.

Developer Response ,

Thanks so much for your detailed review, W Kamper3! We really appreciate your taking the time to share your experience with us. Have a great swim season! - iAquaLink Support

Wish I would have had this 10 years ago.

When we put our pool in many years ago I was given the chance to put automation in but decided, "hey, why spend so much money on pool automation? It's no big deal to just get home, turn the pump on, turn a few valves and switch the heater on manually". And that's what I did for 10 years. Cold nights, running back and forth to the pump and heater. Then someone in the spa (usually my wife), "it's getting too hot or it's still to chilly. I don't want to get in yet. Back to the heater I would go. Then my x-brother-in-law, still a good friend and aircraft maintenance manager an pool guy on the side says, man you should put this automation gadget in. I thought, well why not. The kids are out of school and out of the house. Well when my B-I-L told me the cost, well jeepers, it was a lot less today than it was 10 years ago! I did install the system and wow, what a difference it has made. Out on a cold bike ride, or at the office? Not a problem. Whip my phone out and when I get home it's all ready the perfect temperature. And when that someone says what's the temperature, is it ready the right temperature? I can whip my phone out and say, is 98 okay? Yep, that's it. And if she gets in and it's still to chill? Wait right there honey, I'll bump it up a degree. I'm a hero! All I can say is today my Iaqualink automation is a no brainer.