Housecall Pro 4+

Good App but.....

I really like the App and it does make things a lot easier for the most part. Some issues I have are
a complete lack of phone support, they use a chat feature to communicate about issues and problems and it is extremely slow. I spent the better part of an hour trying to resolve an issue about Quickbooks integration and Sales tax error codes and still did not get my issue resolved and still haven’t and I have over a hundred errors that I try to resolve and once I do that, 60 more pop up because the sales tax issue isn’t resolved. I don’t have time to read all the articles they send me or watch all of the videos. Poor poor customer support.
I wish they had a feature for route optimization. As it is I enter the customer into HCP and then I have to copy and paste the address into a different app so I can route my employees efficiently. There are so many things I like, entering preset job costs is easy and makes everything quicker. I love the ability to have the customer pay right on the app and the money is deposited the second day. My employees love the tip feature that pops up with every sale.
I give it only 4 stars only because of the customer support. I believe and hope that soon they will have route optimization. Other than customer support it’s a great app.

Developer Response ,

Hi there, thanks for the candid feedback. For a while, our pros requested phone support, and we now offer support over the phone- just chat in or email us at support@housecallpro.com and we'll get a phone call set up for you.

Long time subscriber

Our HVAC company in OC, CA has used Housecall Pro since nearly their inception. Very happy with its performance and ease of use. Took awhile to implement, and wish they had a hardcopy training manual to go with their program. Over the years there have been several things that I’ve asked for and, believe it or not, many got implemented. One of them was being able to be working on the weekly schedule on my phone and click “today” and it would go directly to the current day. This was important to me because I would be working on the schedule and then would have to get back and going my day. This is just an example of how it’s improved over the years. We love how it syncs up to Quickbooks Online. We also operate with Mac computers and software and it works well. Just make sure you use chrome on your browser when using it for best Performance. They have honored our agreement on keeping the original price and that it would not change over the years. It’s better than a lifetime gym membership because we actually use it every day of the week. It’s affordable when compared to the other high priced software programs that primarily cater to large companies. House Call Pro has found their niche in smaller family run business businesses. We highly recommend!

Best Service Management Platform

I love it.. i do everything on it.. scheduling, payments (pushes to quickbooks).. the only problem I’ve had is it sometimes didn’t push the payment or invoice to quickbooks but it was my fault for putting certain characters in the line items like / () ; as soon as I learned that, I haven’t had any problems... and their support staff is really great I do absolutely everything on my phone.. I had to log onto the computer a few times to set up certain things... It’s also really great for getting reviews.. you link it to your google business page and Facebook and after the job is invoiced/ paid, they automatically send another email or text if it doesn’t have Their email asking how the service was with a star rating they can just click right there on the 5 stars and be done, or they have the option to write something in it’s super dumb easy quick for the customer to give a review... one other thing you can set up; after the job is done, you can choose how long weeks months days whatever for a postcard to be sent out with whatever you want to say on it. You set it up once and never think about it again.. the whole thing is pretty sweet.

Developer Response ,

Hi, thanks for taking the time to leave us a review. Glad to hear that you're loving the tools we made for home service businesses. Let us know if you have any feedback or suggestions to improve.