HouseCall 4+

I’m working with a plumber who wanted to bill me through this app. Had some issues paying it even when the job said it was done. I wasn’t ready to rate them yet, but it keeps trying to force me to rate. I’m messaging the plumber about some stuff that needs to be fixed related to the job I had them do, so I don’t want to rate until after I get what needs fixing fixed. I have to keep deleting and redownloading and logging back in every time I need to message him.

Buggy with weird UX flows and looks to not be very secure. Forces you to rate service in order to proceed into the app, terms of service seems aimed at professionals if you can find it. No mention of a privacy policy, etc.

The service I use this for can’t figure out how to delete unfinished jobs from months ago and the support e-mail of house call was less than useless. They responded at 5AM and were trying to converse with me over e-mail in real-time. Then when I pointed this out they told me to use the real time chat option which only exists in the Pro version of the app. Then they told me they couldn’t help me and to reach out to the company in question because I am not a paying customer.

I had a couple calls. They wete on time and found the problems quickly. Both men were displaying courtesy amd professionalism i reccomend signing up for seasonal check ups and cleanings. They know you will stay with them and are very quick to come out and solve your problems