HONK - Tow & Roadside OnDemand 4+

I’ve been having some bad car luck lately. About 2 weeks ago I used the app for a tire change and the service was great. Very convenient and easy. This last Saturday I was out with a firmed when I popped another tire and had to have my car towed. We were getting food, so I ordered the service. While we ate I received updates via text which were again very convenient. The updates tell you when you’re dispatched, who is coming, and their ETA. Also, you can watch your driver as they are en route to you. I also received a call from my service provider when He was about 5 minutes away to let me know. He arrived, hooked up the car in about 10 mins, and had me delivered to my destination about 10 mins before he was supposed to arrive in scene! In the end I got help within an hour and was on with the rest of my day stress-free. Also, it didn’t cost me an arm and a leg which was the cherry on top. Thanks HONK!

After I booked and paid I THEN decided to read the reviews. The bad ones had me worried but it was too late…I had already paid 🤷‍♂️. But I was worried for nothing 🙃. It took about 3-4 minutes to pair the driver on their status page, then about 30 minutes for the driver to show up. He was typical and it was a typical experience. What was nice were the constant updates from the app. They texted me when he was close, let me track his car location (like Uber), texted me when he arrived, when he dropped it off, etc. I was there so I didn’t really need the texts, but could see why they’d be helpful if I weren’t there (which I’ve had happen in the past). All in all, just what they advertised.

I’ve used honk a number of times now. The first time, it was fantastic. Now I’ve been burned 3 times in a row. Only attempt to book on here if you have plenty of funds on hand to cover twice the towing cost. Although the pricing on honk is quite competitive, I suspect that may be why it has become so unsuccessful. They’re lowballing the going rate of towing so much that there are no drivers willing to accept and do the work. But the biggest problem is, that honk charges you for the tow before they locate a driver. So you’re stuck waiting 3-5 days for a refund of your money. Not so bad if you’ve got plenty of funds on hand. But if you’re poor and you’re on the side of the road, be very cautious about using this service. The developers need to change this system to only placing a temporary hold on the card instead of processing it as a payment to then be refunded. My first experience was stellar. But I won’t be burned again by this company. Goodbye honk. You really let me down.