Rescue Network 4+

This is a complaint that I hope the developers of the app read. Sometimes I will leave my phone on vibrate accidentally and I will have my phone sitting somewhere out of reach and sight. I will also have my earbuds in and when I get a rescue that comes through I won’t know because there is no noise or audible alert that comes through my earbuds. The phone will vibrate and the screen will display a banner notification for the rescue, but my phone will sometimes be out of reach and out of sight (i.e. on the charger) so I won’t know that Im getting a rescue. If my phone is NOT on vibrate, then I will hear the audible alert come through my earbuds. But sometimes I will NEED to put my phone on vibrate, or accidentally leave it on vibrate and will miss a call because I wont hear it. Can you fix this issue?

When I first put this on my phone in February of 18 I had no problems with it and would of rated it 5 stars. Now however for last few months I have had to put in multiple reports which have not been addressed for missing rescues (sound doesn’t notify until missed), notifications going after rescue has been missed. Not being able to accept rescues at all. Incorrect address information, and pending status after accepting rescue taking too long where I can’t pull up map. Please fix these issues.

You can use the app until it glitches in about a week it works every other week and every other week it doesn’t work. It’s a significant not working issue that no one can fix Allstate can’t fix it. The app people can’t fix it and you’re unable to use the app for two weeks or a week it depends and then you gotta reset your password so just get used to resetting your password a lot deleting the app multiple times to make it worse ultimately and I’ve been using the app for about three months and it feels like high school or freshman college kids have made the app because so low tech and low integrated into anything I feel like a little kid did it I mean, I could do it better than that like they do not have their stuff together and it is child’s play what they’re working on. It’s pathetic.