HARNA: Pilates and Yoga 12+

Love the concept and design and ease of use. The app is very simple and I like that but also wish there were a couple more features.

Biggest issues are with the workouts themselves. Most of the workouts don’t line up with what the instructor says and what the woman in the screen is doing. The instructions repeat themselves in a different voice sometimes too. Some exercises feel EXTREMELY catered to a beginner with very easy exercises and way too long of breaks and others feel like they didn’t think about beginners. There are some moves they are doing that are more advanced and they just tell you to do it with no instruction. It gets frustrating and disheartening and makes me want to just give up bc I’m not understanding.

I’ll keep trying it but I just end up skipping steps sometimes. Honestly might just do my own yoga flow on the days it calls for yoga bc I hate the yoga videos for these issues. I wish there was a feedback option at the end of each workout.

Hello! Thank you for your honest and detailed feedback. We are constantly working on bug fixes and your feedback will help us in this. Please email us at help@harnafit.com and we will do our best to help you solve this problem!

Honestly, I never write reviews, but this is ridiculous. I was suggested the quiz for this app on google so I decided to take it and then when I was urged to buy a package to use the app I thought maybe it could be helpful so I purchased the package for $15 because it was “on sale.” The very next page urged me to get the “extra package” for $50 which I did not want to pay, so I tried to search for a button that allows you to skip to the next page and there was nothing that allowed me to do that! I thought maybe if I clicked the button for the package I could just cancel the transaction when it asks me to pay (I used apple pay) but no, it immediately charged my card. I emailed the support email to get a refund, which I was happy to hear back from, but fair warning, you are not going to talk to a real person, they utilize ai (which they are transparent about in the email) which is fine but slightly annoying not talking to a real person. Thank you if you read this and I recommend trying a different app that doesn’t force you to buy extra expensive packages if you don’t have money to spend willy nilly. The nike pro app is a great app with great workouts of all types that I used to use for a long time! And it can be used for free.

Hello! Thank you for your feedback and sorry to hear that you are experiencing these issues. All transactions and packages are clearly spelled out during registration and we always follow a refund policy. Please contact our support team at support@harnafit.com and send the details of your situation so that we can take a closer look at your situation. We are committed to helping you resolve this issue.

I have stopped exercising for three years and I needed a gentle way of getting back into it, and this app, which I subscribed to for $15 for one month seemed like a good option. Right after I subscribed, I clicked on a button that said “learn more“ or something like that and I was immediately charged $49 for some kind of support that I didn't need or ask for. After five or six back-and-forth with Customer Service, they finally refunded it, but my program got short-circuited and had to be reinstated. Then when I wanted to continue for the special price, I couldn’t access it anymore because I had canceled recurring payments to them via PayPal. I must say the customer service agents Ken and Siena were as helpful as they could be, but they seem to be hamstrung by baroque procedures and automation issues. I’m going to find a program somewhere else.

Hello! 👋 Thank you for your feedback, and we apologize for the difficulties you encountered. We are very sorry that you encountered such problems while using the application. Your situation has been shared with the relevant team, and we will work to improve the process to avoid such incidents in the future. Thank you for contacting our support team, and we are grateful to Ken and Sienna for their help! We wish you to find the application that best suits your needs.