RH: Weight Loss and Fitness 17+

I’ve used a few diet and nutrition apps and I can only compare based on that usage and how well they work on my accountability to lose weight. Any app will become tiresome to me after the initial stages, but I’ve stuck with Reverse Health longer because it is simple in its operation. It’s a day-to-day app. I cannot look back at past meals, which would be helpful to me to reconnect with my successful days. But the simplicity of it keeping me moving forward is helping me in my success with meal planning and staying on-point. The helpful tips each day truly are helpful. They are thoughtful. The recipes have mostly been very good and enjoyable and ones that I will repeat. There’s a bit of an assumption on sorting out swaps but I appreciate that assumption that I should know a few things by now. It does not connect with fitness trackers, but maybe that’s why they can keep the price lower to join. Overall, I don’t want an app that consumes my day with extra information or assessments on my personality. I want help in staying within the guardrails so that I can engage in successful and sustainable weight loss. The Facebook group admin is VERY responsive to questions or comments and that makes it a great companion to this app.

Thank you so much for taking the time to share your detailed feedback! It's wonderful to hear that Reverse Health has helped you stay on track with your meal planning and that you've found our daily tips and recipes useful in your journey. We’re glad you’re enjoying the simplicity of the app and that it’s been a good fit for your approach to sustainable weight loss.
We also appreciate your suggestion about viewing past meals and fitness trackers – that’s valuable feedback we’ll pass along to our team for future consideration. We’re always looking for ways to balance features with affordability, and your thoughts on this are very insightful.
We're happy to hear the Facebook group has been a helpful companion, and we’re always here to support you. Thank you again for being part of the Reverse Health community!

I really like this app until I discovered that it doesn’t link with any Fitness trackers. Not even my Apple Watch. If you’re entering their recipes, it makes food entry easier, but still sort of disjointed compared to regular fitness apps.
I must say that their customer support is awesome! When I discovered it wouldn’t sync with my tracker, I asked to cancel, they said they could cancel my app, but the six month agreement I’d signed would not be refunded. I explained why it wasn’t working for me and they offered me a 50% refund. I mentioned that I teach Fitness and am looking for something for my clients to use and they gave me 100% refund, customer service, particularly Samantha, and Ami, were extremely helpful very proactive and responded almost immediately! Perhaps if they can grow this a little bit more and make it a little more user-friendly since we all wear fitness trackers now, it will be my go to in the future!

Thank you for sharing your experience, and I appreciate your feedback. I'm glad to hear that our customer support team, particularly Samantha and Ami, was able to assist you effectively.

Your input regarding the app's compatibility with fitness trackers is valuable, and I'll ensure to pass it along to the relevant team for consideration. We're continually working to enhance our app, and user feedback plays a crucial role in that process.

If you ever have more suggestions or need further assistance, feel free to reach out. We're here to support you on your health and fitness journey. Thank you for being part of Reverse Health!

I wanted to love this but the app is full of glitches that make using is cumbersome and frustrating. Within 24 hours of download I requested a refund as the app was not working as advertised. I have now been given the run around with reasons they can’t refund but offers of “free lifetime” memebership and free “ ebooks” to make up for the glitches. I don’t want any of those things. I wanted an app that functions as advertised and this doesn’t. I attempted to message tech support their suggestions didn’t fix any of the glitches. When I pointed this out I was told refunds couldn’t happen right away. Given the run around and then offered “ more free subscription time “ instead. I reported it to PayPal and now customer service is essentially strong arming saying bc I reported it they won’t assist in a refund. And it’s up to PayPal . Buyer beware on this. The app does not fully work as advertised and there is a literal ton of “paid “ extras and red flags. I have now received 7 emails from customer service upping the “ free extras “ offers instead of simply refunding as requested and owning that the app isn’t functioning as advertised. Terrible service. Super scammy vibes.

Thank you for sharing your experience. We understand your frustration with the technical issues and that you were looking for a refund. While we’ve offered solutions such as extended access and additional resources, we acknowledge that this wasn’t what you wanted. Since the matter is now being handled through PayPal, the resolution will be processed through their system. If there’s anything else we can assist you with, please don’t hesitate to reach out.