GoDurham ACCESS 4+

Dear GoDurham ACCESS Team,

Thank you for developing the GoDurham ACCESS app, which significantly streamlines the process for eligible riders in Durham to schedule, manage, and track their ADA paratransit and on-demand trips. Your efforts have made transportation reservations more accessible and convenient for many in our community.

To further enhance the user experience, consider the following suggestions:
1. Enhanced Technical Support: Users have noted the absence of in-app technical support or a chat feature, which can be particularly challenging for individuals with disabilities. Implementing a dedicated support channel within the app would provide immediate assistance and improve user satisfaction.
2. User Feedback Integration: Actively seeking and incorporating user feedback can lead to continuous improvements. Providing an easy way for users to submit suggestions or report issues directly through the app can foster a more user-centric development approach.
3. Regular Updates and Bug Fixes: Ensuring the app is regularly updated to address bugs and introduce new features will keep it running smoothly and maintain user trust.

We appreciate your commitment to making transportation more accessible in Durham and look forward to seeing the app’s continued evolution.

Absolutely no technical support or provision of chat option to support this app. Very frustrating for persons with disabilities.