Mobility by Ecolane 4+
Self Service Transportation
Ecolane USA, Inc.
-
- Free
Screenshots
Description
Ecolane's Self Service mobile app allows passengers from participating agencies to manage their transportation from the convenience of their smart phone.
- Flexibility to Manage Trips
- Empower riders with direct access to review and manage their trips
- View upcoming and completed trips, easily cancel trips
- Convenient Trip Details View
- Passenger notifications with accurate vehicle ETAs, reduce wait time
- Ability to follow bus on a visual map to see exact location
- Simple Mobile Interface
- 24/7 access to account profiles, settings and reservations
NOTE: Access to some features will depend on the service guidelines for your individual transportation agency.
What’s New
Version 4.3.10
Bug fixes and improvements:
- Added the ability to quickly book a trip via a “Book Now” button.
- Resolved issues with booking trips at certain times, as well as with the minimum advance booking time not being returned to the mobile apps in any Mobile APIs.
- Resolved issue where app was crashing when opening the map during trip booking.
- Improved error message displayed when a rider attempts to book a trip to a location their agency disallows.
- Updated frameworks to support Apple Silicon.
- Added the ability to book a trip using deeplink attributes.
Ratings and Reviews
Not impressed
I can never get it to take me where I need. I did figure out how to get it to schedule from hub to hub but I don’t see how that is very helpful if I need to be somewhere in the middle. Then when I do get it scheduled …from the hubs in bossier for example they drove right on past me going the opposite direction and there is not a bus stop on the other side of the road.. there needs to be a routes menu or stations map for this service and I do not revenue see a live map anywhere.
Won’t let me book destination
It will not recognize the address of destination, so my only option is to pinpoint it on their map. This has happened several times and is quite daunting and frustrating since it wants zoom in from a world view!
Today of course that is what I am trying to do since it does not recognize a new providers address. It pulls up the map for a split second and goes blank. When you only have limited time to put the appointment in, this extremely frustrating. Especially since for once the provider can get you in quickly.
I can call and wait on average 2 hours to talk with someone to book it. My longest wait was 4 hours. But you honestly expect people to have that much time during their day? You provide an app, it needs to work efficiently especially when you put a TIME CAP on when a patient can even enter the information!
Needs to fix “push notifications”
The app no longer sends push notifications when the paratransit bus arrives.
We have checked on 3 separate phones our notification settings to ensure they allow for notifications from this app to ensure it wasn’t an error on our end.
Can you please update the app to ensure that notifications are being pushed through when the para-transit bus arrives?
App Privacy
The developer, Ecolane USA, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Collected
The developer does not collect any data from this app.
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Ecolane USA, Inc.
- Size
- 102.7 MB
- Category
- Travel
- Compatibility
-
- iPhone
- Requires iOS 15.0 or later.
- iPad
- Requires iPadOS 15.0 or later.
- iPod touch
- Requires iOS 15.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Spanish
- Age Rating
- 4+
- Copyright
- © 2022 Ecolane USA, Inc.
- Price
- Free