Genesys Cloud Communicate 4+

I can’t receive calls.

I have it open on my desk top and it received calls but even with notifications on I’m not receiving calls. It would be awesome if there was a way to do this.

Developer Response ,

Thanks for the review. Go to phone -> settings and verify that placing calls with another app is disabled on the desktop client. If you continue to have issues please reach out to your Genesys Cloud Designated Contact and open a support case.

Cannot change user presence from this app

It is wierd that from collaborate app a user can change presence from available to other status like lunch and so on but colloborate doesnt support webrtc calls…. but from communicate app we cannot change user presence but can receive webrtc calls and GC deliver calls only if user is in available status for this purpose user have to install both apps or chnage from desktop/webapp, this defeats the purpose of having mobile app for business users and having to deal with two mobile apps is not very user friendly. Can developer team include presence change feature in communicate app as well?

Works 90% of the time

If you want a phone system that delivers calls 90% of the time, this is the system for you. Most calls go through just fine, but sometimes your phone never rings and a voice message pops up. Sometimes you end a call and the app stays locked on the call. Sometimes you call other people and it just rings and they never get notified.

For us, missing 10% of our calls is not acceptable, but it may be the right system for you.

Developer Response ,

Thanks for your review. Please reach out to your Genesys Cloud Designated Contact and open a support case.