Talkdesk Conversations 4+

Chained to my desk because I cannot sign in to this app no matter what I do. Wish it worked.

We're sorry to hear about your sign-in struggles. We recommend first contacting your organization's Admin to ensure the Talkdesk Mobile Agent app has been enabled. If the app is enabled and the log-in problem persists, please contact Talksdesk Customer Support so we can provide more hands-on help.

My company of also around 300 employees just got Talk Desk app and phone and it’s awful. The services are a mess. It doesn’t tell us when calls are missed , no voicemails, and it doesn’t have the ability to ring from the click to dial to a cell phone when employees are all remote. Lastly you can’t get a call in when you are on the phone - even the 80s had call waiting. It’s been a month and it’s hurting our sales rep business. Our previous service was way better.

Hi DJ TFM, We're sorry to hear about your struggles. The current feature set of the application allows you to consult your missed calls using the Activity tab, you also have a specific tab thats shows only the missed calls.
We care about your feedback and are working on improvements to the experience, including the ability to access Voicemails — which should be made available soon.
Thank you.

Our company of 300 employees recently switched over to Talkdesk from Dialpad. Worst decision ever. For outside sales reps the app is almost completely useless. I get redirected unknown numbers all the time, there’s little no UI/UX on the app itself so good luck doing anything within the app, the outbound ringer is beyond annoying, and the list goes on and on. There are numerous free apps that are better. I’ve voiced my concerns but will now need to formally file an IT concern as it genders my ability to do my job.

We're sorry to hear that your experience has been unpleasant. Please note that we take all feedback seriously and continue to make improvements. Our most recent update included several improvements to the user experience and more useful features are coming in the next two weeks. Make sure to update the app to get access to new features. In the meantime, we've shared the other issues you mentioned with our engineering team. If you're still experiencing any problems, please contact Customer Support so we can help work through them.