Genesys Cloud Communicate 4+

I can’t receive calls.

I have it open on my desk top and it received calls but even with notifications on I’m not receiving calls. It would be awesome if there was a way to do this.

Developer Response ,

Thanks for the review. Go to phone -> settings and verify that placing calls with another app is disabled on the desktop client. If you continue to have issues please reach out to your Genesys Cloud Designated Contact and open a support case.

Nope, there’s not an app for that

I can open my phones browser, log into genesis and take calls, but if you open the app made by genesis, it can’t take inbound calls. It can take you out of the queue but there is no way to go back into the queue. I don’t need to call my colleagues, I need to be able to hear when a customer calls. Most companies use slack or teams so this communication app misses one of the main features genesis is used for, taking calls. Furthermore, when my pc has issues and I need a plane B to pickup the call, I have to open my phones browser because this app won’t do it. Bad implementation. Hey genesis, just implement the other half for crying out loud.

Cannot change user presence from this app

It is wierd that from collaborate app a user can change presence from available to other status like lunch and so on but colloborate doesnt support webrtc calls…. but from communicate app we cannot change user presence but can receive webrtc calls and GC deliver calls only if user is in available status for this purpose user have to install both apps or chnage from desktop/webapp, this defeats the purpose of having mobile app for business users and having to deal with two mobile apps is not very user friendly. Can developer team include presence change feature in communicate app as well?