Crunch Fitness 4+

Creating Fun Workouts!!

I am loving this app more so than ever! I didn’t realize the app had functions for you to create workouts with, so you can keep track! I love using it so it looks like I know what I’m doing at the gym, and creates less hassle when I am unsure what to do if a machine or space is taken up that I had in mind to do. Such as, “oh, I can’t use (insert type of machine here) machine since it’s being used?? Let me check the app of what I can do instead!” And so far it hasn’t let me down! I find it funny how they have the animations for the burpees, but it does the job well to know how to do the movements. As for booking classes, I wish there was a way you can see how full the class is, and make it so there’s a waitlist to then be notified if we’re in it. Kind of like how OrangeTheory and F45 have their classes set for scheduling purposes.

Horrible Manager in SM

i have gone into the crunch fitness in Santa Maria, CA for help for a cancellation and nothing was done till further action. i had tried getting a hold of the manager and she was either busy or out. It came to a point where i had to block them to not receive any payments and still then i was still being charged. i ended up sending the management an email of wanting to cancel and nothing was done until i went in person and the manager was finally there. I expressed my concern about wanting to cancel and she had popped up the email i sent and later into a month later is when she cancelled it. Mind you i was still charged for that period of month of waiting for the cancellation. I now have tried to get my refund back on that period of month of waiting and nothing has been done. The lady asked to forward her the email i sent that i wanted to cancel the membership and i didn’t have it because i deleted it because i didn’t think anything else was going to happen now that i had expressed my concerns about cancelling. i was paying for 3 membership +the charge they add for cleaning the equipments. That’s a total fraud. The lady said that nothing appeared on her screen because due to “a lot” of emails they have. I went in person to ask about it and it was the same excuse. 👎🏽 terrible manager . i believe her name is Araceli or something. Crunch, Find A Better MANGER!!!!

The Staff gave me the wrong information and I paid for it … LITR

signed up February of this year for Crunch Fitness in Murrieta CA. When I joined I was offered a free session for a personal trainer. I took the offer and after which I wanted to start sessions with the trainer. Now the trainer had told me that I would pay as I did the sessions. Now fast forward a few months I have left murrieta and moved to another city. I was still getting charged $420 every month for the personal trainer even though I never paid for any sessions! Now I tried several times to cancel on the Crunch website with no help and getting error 404 messages on the login screen multiple days. Now I called the manager with my dilema and they told me they hadn’t had issues with the website and that there was no chance at a refund even though the actual trainer lied to me and gave me false information. Don’t go here the management is not helpful, the trainers give you false information it seems to me all that it is about is the money. I wish it wasn’t true I was a member we there for many years when I was in high school. And immediate singed back up after returning from the Military there. But I don’t feel comfortable giving my money to a company that showed little empathy or attempted to work with me on their errors of their personal trainers and their website.

Developer Response ,

Hello! We are sorry that you had such a negative experience with Crunch Fitness. Though, this is an application review. Please reach out through our online portal for help with your current situation. Thank you!